ハウスキーピング・アテンダント Housekeeping Attendant - InterContinental Sapporo at IHG Career

Sapporo, Ishikari Subprefecture, Japan -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

0.0

Posted On

05 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping operations, Guest relations, Inventory management, Communication, Coordination, Attention to detail, Problem solving, Luxury service standards, Reporting, Teamwork, English proficiency, Operational control

Industry

Hospitality

Description

主な職務内容（Key Responsibilities）客室運営・コントロール（Guestroom Operations & Control） * システムを用いて、オペレーションコントロール * VIP、特別リクエストのある客室のインスペクション * 他部署やゲストからの、ハウスキーピングに関するゲストリクエストや問い合わせに丁寧かつ迅速に対応する  * 異常事態、苦情、備品の紛失・破損、遺失物の応対ゲスト体験・特別リクエスト対応（Guest Experience & Special Requests） * ベビーベッド、エキストラベッドなどの特別リクエストの手配 * 高い機密性と効率性、ラグジュアリーサービスの意識をもって対応 * 他部門と連携し、ゲストの期待を超える体験を提供在庫・資産管理（Inventory & Asset Control） * リネン、アメニティ、貸出備品の在庫管理 * 使用状況を監視し、不一致の報告およびコスト管理をサポートレポーティング・コミュニケーション（Reporting & Communication） * 客室手配物の指示書を作成する * ゲストフィードバックおよび運営上の課題を正確に記録し、清掃会社に共有・指示 * フロントオフィス、エンジニアリングなど他部門と円滑に連携応募資格・スキル（Qualifications & Skills） * 英語での基本的なコミュニケーション能力  * ラグジュアリーまたは五つ星ホテルでの勤務経験があれば尚可 * 高い組織力および調整能力 * 細部にまで注意を払える品質意識 * コミュニケーション能力（英語力必須） * スピード感と高い期待値が求められる環境での対応力ポジションの魅力（Position Highlights） * 清掃業務を伴わない、運営・管理に特化したポジション * 五つ星ラグジュアリーサービス文化の中核を担う役割経験  * ハウスキーピング業務の実務経験2年以上  （4～5つ星ホテルでの勤務経験があれば尚可）  人物像  * 細部に注意を払い、業務全体を意識できる方  * 責任感があり、整理整頓が得意な方  * チームワークを大切にしながら自立して働ける方  * 業務に必要な体力を有する方    一般業務  * 他部門と連携し、円滑なホテル運営をサポートする  * 業務に応じた柔軟なシフト勤務  * ミーティング・研修・ブリーフィングへの参加  * ホテル基準および品質目標の達成  * 高いゲスト満足度の維持  当社が提供するものあなたの頑張りをしっかりと評価する、競争力のある給与体系をはじめ、働きやすい環境を整えています。制服の貸与、宿泊割引、業界トップレベルの研修制度など、充実した福利厚生をご用意。私たちは、すべての人を歓迎し、多様性を尊重するインクルーシブな職場づくりを大切にしています。人種、性別、宗教、性的指向、国籍、障がいの有無に関係なく、すべての応募者・従業員に平等な機会を提供しています。 IHGでは、すべてのメンバーが「自分の居場所」と感じられる環境づくりに取り組んでいます。心身ともに健康であることが、より良いパフォーマンスに繋がると考え、「myWellbeing」フレームワークを通じて、健康・ライフスタイル・職場環境のバランスをサポートしています。 IHGのグローバルファミリーの一員として、あなたの可能性を広げてみませんか？ Key Responsibilities Guestroom Operations & Control * Control and manage housekeeping operations using designated systems * Conduct inspections of VIP rooms and guestrooms with special requests * Respond promptly and courteously to housekeeping-related guest requests and inquiries from guests and other departments * Handle irregular situations, guest complaints, lost and found cases, and reports of missing or damaged items Guest Experience & Special Requests * Coordinate special requests such as baby cots and extra beds * Handle all requests with a high level of discretion, efficiency, and a luxury service mindset * Collaborate closely with other departments to exceed guest expectations Inventory & Asset Control * Manage inventory of linens, amenities, and guest loan items * Monitor usage, report discrepancies, and support cost control initiatives Reporting & Communication * Prepare and issue task instructions related to guestroom arrangements * Accurately record guest feedback and operational issues and share them with the contracted cleaning company * Communicate and coordinate effectively with Front Office, Engineering, and other departments Qualifications & Skills * Basic communication skills in English * Experience in a luxury or five-star hotel environment preferred * Strong organizational and coordination skills * High attention to detail and quality standards * Excellent communication skills (English proficiency required) * Ability to perform effectively in a fast-paced, high-expectation environment Position Highlights * Operations- and management-focused role with no cleaning duties involved * A key position within a five-star luxury service culture Experience * Minimum of 2 years of hands-on housekeeping experience (Experience in a 4- or 5-star hotel environment preferred) Personal Attributes * Detail-oriented with a strong awareness of overall operations * Highly responsible and well-organized * Able to work independently while valuing teamwork * Physically capable of meeting job-related operational demands General Duties * Support smooth hotel operations through close collaboration with other departments * Work flexible shifts according to operational needs * Participate in meetings, training sessions, and briefings * Achieve hotel standards and quality objectives * Maintain a high level of guest satisfaction * What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

The Housekeeping Attendant is responsible for managing guestroom operations, including inspections, inventory control, and coordinating special guest requests. They also act as a liaison between departments and external cleaning companies to ensure high service standards and operational efficiency.