Job description

SCOPE AND GENERAL PURPOSE OF JOB:

· Provide a consistent room and bathroom product and service adjacent area that meet the hotel’s standards for Cleanliness. Provides a cleaning service for public areas that meets the hotel’s standards for cleanliness and presentation. Promotes the desired work culture around the values of Cristal Hotels and Resorts.

KEY DUTIES AND RESPONSIBILITIES:

· Cleans and maintains guest rooms, guest corridors linen rooms and cupboards according to set standards and procedures.
· Replenishes guest supplies.
· Maintain stock supplies.
· Report damage or malfunction in hotel rooms to superior.
· Maintains a daily room checklist.
· Reports and submits lost and found articles immediately.
· Reports unusual behaviour/activities on floors to supervisor.
· Carry out valet services when required including delivery of linen or processing laundry orders
· Clean and maintain all hotel public areas according to set standards and procedures.
· Ensure cleaning schedules are completed in a routine and timely manner.
· Assist guests and escort them to locations within the hotel at their requests.
· Ensure working knowledge of all hotel public areas.
· Maintain stock levels.
· Comply with hotel rules and regulations and provisions contained in the employment handbook.
· Comply with company grooming and uniform standards.
· Comply with timekeeping and attendance policies.
· Actively participate in training and development programs and maximise opportunities for self development.
· Contribute to Housekeeping Departmental Meetings