Housekeeping Coordinator

at  Four Seasons

ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE LOCATION:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites, and has a new spa which opened in August 2016 along with a renovated lobby in 2017.
For more than 60 years, diversity, inclusion and belonging (DIB) have been part of our cultural network in the Four Seasons and underline how we do business every day.
Our guests and employees come from all parts of the world so we ensure each of them are welcomed, understood and feel at home with us. Our commitment is to treat all with dignity and respect. That is why we in the Czech Republic are working to create an inclusive environment where diverse backgrounds, opinions and experiences are valued and each and every one of our employees feels that they belong and can reach their potential. Our employees are the key to our success.
We are a human brand. We are a culture brand. We are Four Seasons.
We are world’s leading operator of luxury hotels and resorts currently managing over 120 properties worldwide.
Four Seasons Hotel Prague is looking for a talented Housekeeping Coordinator to join our amazing Housekeeping team.

• Starts the day by assigning the duties to the room attendants in HotSOS, after thoroughly getting all the information from Opera and cross-checking with HotSOS
• Opens the Coordinator telephone line for the guests and employees
• Checks traces and special guest requests for the arriving guests
• Communicates with all parties with regards to tasks needing attention
• Monitors closely the progress of the cleaning of the rooms
• Intercepts HotSOS requests that have not been addressed on time in the Orders Console and takes the respective measures
• Coordinates rooms re-allocation between attendants upon need
• Prepares evening special amenities list for the Turndown shift
• Handles other administrative work assigned ad-hoc by the Managers
• Alerts the Managers immediately about in-coming Glitches or long-term technical issues
• Monitors and coordinates the assignment of the on-going special projects
• Prepares the daily room attendants schedule for the following day and submits for approval to the Manager
• Resolves traces in Opera system once sure that item is in the room.
• Check on early arrivals and follow up with inspectors that rooms are ready within the time limits
• Uses all available software systems to ensure that all on-going tasks are underway according to schedule
• Update the Managers on any important situation about the operation