Description
A Housekeeping Dispatcher acts as the central communication hub in a hotel, managing guest requests, assigning cleaning tasks, and updating room statuses in the PMS system. They maintain efficiency by coordinating between housekeeping, front desk, and maintenance, ensuring timely room readiness and high-quality guest service. Key skills include using communication tools, prioritizing tasks, and operating in a fast-paced environment. Key Responsibilities
Requirements
Communication: Excellent verbal skills for interacting with guests and staff.
Software Proficiency: Experience with housekeeping software, or MS Office.
Multitasking: Ability to handle high-pressure situations and prioritize urgent requests.
Experience: Previous housekeeping or hospitality experience is often required
Responsibilities
The Housekeeping Dispatcher manages guest requests and assigns cleaning tasks while updating room statuses in the PMS system. They coordinate between housekeeping, front desk, and maintenance to ensure timely room readiness and high-quality guest service.
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