Housekeeping Dispatcher at Hilton Grand Vacations

Orlando, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

12 May, 26

Salary

16.0

Posted On

11 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Multi-tasking, Prioritization, Service Quality Standards, Guest Interaction, Digital Literacy, Bilingual, Microsoft Office Skills, Clerical Duties, Inventory Management, Scheduling, Communication, Problem Solving, Team Coordination, Record Keeping, Customer Service, Administrative Support

Industry

Hospitality

Description

We are excited to invite you to join our amazing team at Grand Beach. Having been named in Newsweek’s “Top Global 100 Most Loved Workplaces®” list, our focus is on our culture of putting people first. Located directly on Lake Bryan, our hidden gem offers exciting employment opportunities and growth potential. Our resort has the exciting opportunity to help our guests have an exceptional vacation and create unforgettable memories while growing and developing in our hospitality career. Why do team members like working for us: Competitive base pay Daily Pay*- get your earned pay anytime before payday Recognition Programs and Rewards Discounted hotel rates 401(k) program with company match. Generous Paid Time Off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities and more As a Housekeeping Dispatcher for the following tasks: Assists management with daily job assignments for all team members. Assign and track assignment of all services and cleans for all housekeepers and supervisors and other team members. Answers departmental multi-line phones. Dispatches all guest requests to the units. Maintains room status and other pertinent information in computer system. Coordinates with front desk any discrepancies in room status. Assists management in administrative duties including filing, purchase order follow-up, faxing, maintaining records and attendance on team members as well as other clerical duties. Assists with departmental inventories, and scheduling shifts for team members Dispatching and supervising guest services calls through paging and computer systems Maintain tracking system for projects, such as GCPM, mattress rotation, patio deep cleans. Supervise late checkouts, VIP, Outstanding, special request arrivals. Occasionally lift boxes of approximately 25lbs. Regular attendance in keeping with guidelines established by the company and site are crucial to the successful performance of this position What are we looking for? To fulfill this role successfully, you must possess the following minimum qualifications and experience: Ability to multi-task responsibilities and prioritize duties to meet deadlines and demands. Adjust to schedule changes and cover shifts on short notice in order to meet business demands. Demonstrates excellence in service quality standards that affect guest happiness, responding to guests in a timely and professional manner. A courteous and professional demeanor must prevail when handling upset guests and difficult situations. Basic digital literacy Related experience Bilingual (English and Spanish preferred) Basic memo writing and Microsoft Office skills (i.e. Excel, Word, PowerPoint and Outlook) It would be helpful in this position for you to demonstrate the following capabilities and distinctions: High school/GED 2 + years of related experience Excellent computer skills Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. We offer a fantastic benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and outstanding travel benefits. HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

The Housekeeping Dispatcher assists management with daily job assignments and tracks the assignments of services and cleans for housekeepers. They also handle guest requests, maintain room status in the computer system, and assist with administrative duties.