Housekeeping Executive, Frasers Suites Singapore at Frasers Property

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

0.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Supervision, Training, Inspections, Inventory Management, Expense Control, Scheduling, Pest Eradication, Performance Evaluation, Reporting, Maintenance Coordination, Guest Relations, Problem Solving, Cost Savings

Industry

Real Estate

Description

Job Summary The job incumbent will be responsible to manage day-to-day running of housekeeping operations and supervise all housekeeping employees, plan and assign work assignments, give training for newly recruited employees, audit and inspect housekeeping personal work assignment and requisition supplies. Take care of the expenses controlling for the department.Job Description • Assist Housekeeping Manager in daily housekeeping operations. Oversee and manage the daily operations of the Housekeeping Department, ensuring that all tasks are completed in line with the highest standards of cleanliness and guest satisfaction. • Ensure that rooms are cleaned as per company standard. • Monitor the workflow and activities of housekeeping staff, ensuring efficiency, quality, and attention to detail. • Ensure housekeeping staff adhere to established schedules, procedures, and safety regulations. • Maintain par stock of guest supplies, cleaning supplies, linen, and uniform. • Organise inventories with Accounts and general store for linen, uniform and fixed assets. • Assist in managing the housekeeping department’s expenses, ensuring efficient use of resources and adherence to budgetary guidelines. • Work with the Assistant Housekeeping Manager to identify areas for cost savings without compromising on service quality. • Create and maintain the staff roster, ensuring adequate coverage for daily operations and special events. • Manage and track staff leaves, ensuring proper documentation and approval as per company policies. • Organise pest eradication activities. • In charge of training new housekeeping staff, ensuring they are fully oriented with the company's standards, processes, and expectations. • Conduct ongoing training and refresher courses for existing staff, ensuring continuous development and improvement in service delivery. • Provide leadership and guidance to housekeeping staff, ensuring that they are motivated, well-trained, and equipped to perform their duties effectively. • Conduct regular performance evaluations, offering feedback and coaching as needed. • Prepare and submit regular operational reports to the Assistant Housekeeping Manager, highlighting key performance metrics, guest feedback, and staff performance. • Document and track departmental activities, ensuring that all information is accurate and up to date. • Conduct daily inspection of public areas included floor corridor, gardening , staff canteen, resting area, employees’ locker rooms and housekeeper Pantry. • Act as the main point of contact between the Housekeeping and Engineering departments in managing the CARE program, ensuring that all necessary maintenance and repairs are carried out in guest rooms and public areas. • Oversee the scheduling and tracking of maintenance requests, ensuring that both departments are aligned and tasks are completed on time. • Build and maintain positive relationships with long-stay guests, ensuring that their housekeeping needs are met and any special requests are promptly addressed. • Respond to guest feedback and concerns, coordinating with the relevant departments to provide timely solutions and enhance guest satisfaction. • Attend to and resolve guest complaints. • Perform related ad-hoc duties as assigned. Support the overall efficiency and effectiveness of the Housekeeping Department by performing other duties as assigned by the Assistant Housekeeping Manager or Housekeeping Manager. • Perform duties of the Assistant Housekeeping Manager in their absence, ensuring that all operational and administrative tasks are completed as required.Key Qualification • 3-5 years Housekeeping Supervisory experience in hospitality industry • Independent and possess strong leadership skills to lead the team.

Responsibilities

The incumbent is responsible for managing daily housekeeping operations, supervising all staff, assigning work, conducting training, and inspecting completed assignments to ensure the highest standards of cleanliness and guest satisfaction. This role also involves managing departmental expenses, coordinating maintenance requests, and handling guest feedback and complaints.