Housekeeping Inspector - The Henry, Dearborn, MI at Hotel Equities

Dearborn, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

22.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping supervision, Quality control, Staff training, Inventory management, Communication, Problem solving, Time management, Attention to detail, Safety compliance, Team leadership, Record keeping, Customer service

Industry

Hospitality

Description

The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. Our lobby, guest rooms, and event spaces feature a thoughtfully curated selection of contemporary art, stunning chandeliers, and bold color accents that set an unmatched atmosphere of modern luxury. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI. Benefits of Being The Henry Ambassador: * Team Driven and Values Based Culture * Medical/Dental/Vision * Vacation & Holiday Pay * Employee Assistance Program * Career Growth Opportunities * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * 401(k) * Employee discount * Flexible schedule * Flexible spending account * Life insurance * Parental leave Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Inspector for The Henry in Dearborn, MI. Hourly Pay rate: $ 20.00 - $ 22.00 Job Purpose: To maximize guest satisfaction by ensuring neat, clean, and well-maintained guest rooms through effective supervision, direction, and coordination of housekeepers/room cleaners. Delivers warm, knowledgeable service and helpful guidance that reassures guests they have made the right choice to stay with us. KEY RESPONSIBILITIES * Supervise room cleaners to ensure prompt and efficient housekeeping of guest rooms * Verify completion of daily room cleaning by reviewing room cleaners’ worksheets and notifying the Front Desk accordingly * Oversee completion of short-notice room change requests * Inspect all checkout and stay-over rooms to ensure compliance with company cleanliness and quality standards * Maintain daily records of room checkouts and stay-overs and submit documentation to the Housekeeping department * Monitor room quality by conducting and documenting inspections of cleaned rooms * Prepare and submit maintenance work orders for repair or replacement of furniture, fixtures, and equipment and follow up to ensure completion * Monitor room status continuously and communicate changes to room cleaners * Inspect VIP rooms and early-morning make-up rooms * Prioritize guestroom cleaning based on operational needs, including VIP rooms, checkout rooms, expected checkouts, and special guest requests * Inspect floor linen closets daily to ensure cleanliness and adequate supply levels * Ensure housekeeping carts are properly stored and vacuum cleaners are emptied at the end of each day * Assist with quarterly linen inventory * Ensure safety compliance by keeping all linen chutes locked at all times * Coordinate housekeeping activities with related departments, including Front Desk, Engineering, Banquet Services, and Room Service * Take every opportunity to exceed guest expectations * Ensure all guests are treated courteously, efficiently, and in accordance with company standards * Assist with training, coaching, and direction of new housekeeping associates * Ensure housekeeping quality standards, policies, and procedures are consistently followed * Coordinate with other hotel departments to promote communication and enhance guest satisfaction * Assist in the daily maintenance of room inventory status to support optimal revenue while maintaining high guest satisfaction QUALIFICATIONS AND REQUIREMENTS * High School Diploma, secondary qualification, or equivalent * Prior experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards and procedures preferred PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT * Work is performed primarily indoors in a climate-controlled environment * Walking and standing required for nearly 100% of the workday; duration varies by task * Frequent walking and verbal direction throughout the hotel * Ability to reach other hotel departments quickly and efficiently * Ability to lift up to 15 pounds regularly * Ability to push or pull carts and equipment weighing up to 250 pounds on occasion * Ability to work efficiently in confined spaces * Requires bending, stooping, squatting, stretching, and climbing to perform inspections and housekeeping tasks * Requires continuous grasping, writing, standing, sitting, walking, repetitive motion, listening, hearing, and visual acuity * Frequent verbal communication with guests, supervisors, and team members * Continuous use of near vision and depth perception * Requires sufficient manual dexterity to operate all necessary housekeeping and inspection equipment What do you need? * Being passionate about people and service. * Strong communication skills are essential when interacting with guests and employees. * Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc. * Problem-solving, reasoning, motivating, and training abilities are often used. * Have the ability to work a flexible schedule including evenings, weekends and/or holidays. The Henry Hotel is an Equal Opportunity employer. The hotel complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran status, disability, or any other protected status to all qualified applicants and employees. The Henry is committed to a policy of non-discrimination and is dedicated to providing a positive discrimination-free work environment.

Responsibilities

The Housekeeping Inspector supervises room cleaners to ensure guest rooms meet company cleanliness and quality standards. They also coordinate with other departments to manage room inventory and address maintenance needs promptly.