POSITION OVERVIEW

Hotel Mountain Heritage and Falls Mountain Retreat is seeking an experienced Housekeeping Manager to ensure the property maintains the highest standards of cleanliness and presentation, enhancing the guest experience. As a pivotal member of the Leadership Team, you will oversee all housekeeping operations, including guest rooms, public areas, and dining outlets. Reporting to the General Manager, this full-time role is responsible for leading a team and ensuring the smooth execution of daily cleaning tasks across the property.
We’re looking for a proactive leader who thrives in a hands-on environment, demonstrates an impeccable attention to detail, and can effectively manage relationships across departments.

REQUIRED SKILLS & EXPERIENCE

• Minimum 3 years of experience in a housekeeping leadership role.
• Proven ability to manage teams, with a focus on staff engagement and development.
• Experience working with property management systems (PMS) is advantageous.
• In-depth understanding of safety standards, with experience ensuring compliance in a fast-paced work environment.
• Experience with end of month stocktakes.
• Strong communication and relationship-building skills with both internal and external stakeholders.
• Exceptional eye for detail, with a commitment to maintaining high presentation standards.
• Professional demeanor, with the ability to stay calm under pressure and adapt to changing priorities.
• Ability to work rotating rosters including weekends and Public Holidays.
  If you are excited about making a difference and enhancing the guests experience, then we want to hear from you

• Oversee daily housekeeping operations and collaborate with other departments to meet property-wide cleanliness requirements.
• Develop, manage, and adjust staff rosters to align with business forecasts, ensuring efficient use of resources.
• Supervise and assign tasks to housekeeping staff, ensuring all rooms and public spaces meet high standards.
• Conduct routine inspections to verify that all areas reflect the expected level of cleanliness and presentation and ready for guest arrivals.
• Ensure compliance with safety regulations and workplace health and safety (WHS) policies across all housekeeping activities.
• Monitor and manage inventory levels of cleaning supplies, ensuring timely procurement and cost control.