Housekeeping Manager at Courtyard by Marriott Somerset KY

Amsterdam, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Management, Budget Management, Guest Relations, Leadership Skills, Attention to Detail, Employee Training, Customer Service, Operational Compliance, Inventory Management, Staff Scheduling, Problem Solving, Communication Skills, Employee Recognition, Service Improvement, Collaboration, Feedback

Industry

Hospitality

Description

JOB SUMMARY Set next to the picturesque Vondelpark, in the heart of the city, the 396-room Amsterdam Marriott is celebrated for its proximity to significant landmarks such as the Rijksmuseum and Van Gogh Museum, exclusive shopping, vibrant nightlife and high-end restaurants. Opened in 1975 as the first Marriott in Europe, the hotel blends a prime location with contemporary interiors, offering an ideal address for exploring Amsterdam. The hotel also features 11 flexible meeting and event spaces with natural daylight, including our Grand Ballroom and studios. Guests can enjoy premium dining at Midtown Grill, one of Amsterdam’s top steak restaurants, as well as Bar TWLV, our cosmopolitan bar offering globally inspired dishes, creative cocktails and a day-to-night atmosphere. We are now seeking an organized & detail-oriented Storeroom & Purchasing Coordinator to join the Finance & Purchasing Team at the Amsterdam Marriott Hotel. If you thrive in a fast-paced environment and enjoy keeping everything running seamlessly, this role is perfect for you. What are my responsibilities? Managing Housekeeping Operations and Budgets • Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. • Inspects guestrooms on a daily basis. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to verify adequate supplies. • Supports and supervises an effective inspection program for all guestrooms and public space. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Verifies all employees have proper supplies, equipment and uniforms. • Communicates areas that need attention to staff and follows up to verify understanding. • Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. • Schedules employees to business demands and for tracks employee time and attendance. • Verifies employees understand expectations and parameters. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. • Observes service behaviors of employees and provides feedback to individuals. • Verifies employee recognition is taking place on all shifts. • Participates in an on-going employee recognition program. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Participates in employee progressive discipline procedures. • Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Understands the brand's service culture. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance. CANDIDATE PROFILE Experience as Housekeeping Manager within a 5 star hotel Strong level of English in speaking and writing Can stay calm under stressful situations Attention to detail Strong leadership skills European Passport What do you get in return? The Amsterdam Marriott Hotel is part of Marriott International and offers a competitive salary & a wide package of benefits. Each year you will have a performance appraisal and depending on your performance you will get a salary increase. Furthermore, we offer: Special discounted rates for 10.000+ Marriott hotels worldwide for you, your family and friends Personal coaching & training to support you in your day-to-day job Career possibilities within Marriott International You can make use of our gym for free. To get a good work out before or after your shift Travel allowance of € 0,23 cents per kilometer 25 paid vacation days per year A TakeCare program; we focus on your wellbeing in general and organize several healthy and fun activities throughout the year A professional environment to work in Many social activities, such as our Associate Appreciation Week, an annual Staff Party and Team outings For more information about our hotel please see www.amsterdammarriott.com At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #LI-OB1

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Responsibilities

The Housekeeping Manager is responsible for managing housekeeping operations, ensuring compliance with standards, and overseeing staff training and performance. They also handle budgeting and inventory management to meet financial goals.