Company Description
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
Job Description

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Minimum of 2-3 years experience in Rooms Division leadership position with proven training and team building skills – Housekeeping supervisory experience a definite asset.
• Flexible with a proven ability to manage multiple projects and deadlines and work well under pressure
• Highly organized, results-oriented, able to make decisions and empower employees to ensure that they exceed guest expectations
• Must have strong interpersonal skills and communication skills
• Proactive with a meticulous eye for detail - standards oriented
• Must be highly health and safety conscious and actively involved in enhancing workplace wellness
• Knowledge of Opera and Royal Service an asset
• Union experience an asset
  Additional Information

• Overseeing the operations of the Housekeeping department; ensuring the overall cleanliness and maintenance of all guest rooms and public areas within the hotel, consistently adhering to corporate and property policies and standards.
• Assist in handling guest feedback and follow through on action taken
• Liaise with Front Office, Engineering and other related departments to coordinate guest service and resolve emerging issues promptly
• Ensure high morale and productivity levels through staff planning, recruitment, training and development and on-going communication including performance reviews and career development discussions.
• Oversee general office administration including payroll, scheduling, lost and found, ordering supplies and inventory control.
• Daily monitoring of labor, expenses, and preparation of monthly reports
• Ensure a safe work environment is maintained at all times and that all employees are committed to working safely
• Fostering an environment of open communication and creative problem solving
• Follow department policies, procedures and service standards
• Other duties as assigned