Join our team and lead the heart of hospitality!
At Hilton Westchase, we believe every guest deserves an unforgettable stay, and it begins with a clean, welcoming environment. We’re looking for a dedicated, detail-oriented Housekeeping Manager to lead our team in creating the comfort and care our guests remember long after they leave. If you take pride in inspiring others, maintaining high standards, and thrive in a leadership role, we’d love to have you on our team.
Job Title: Housekeeping Manager
Department: Housekeeping
Supervisor: Assistant General Manager and General Manager

SUMMARY

A Housekeeping Manager ensures overall cleanliness of the hotel in accordance with Department of Health, and Hotel, and Corporate standards. To ensure all safety procedures are adhered to, and follow all appropriate policies and procedures while constantly striving to improve all standards of operation. Ensure prompt and courteous service to guests, and to ensure guest satisfaction.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Select, train, supervise, schedule, develop, discipline, conduct performance appraisals, and counsel team members according to policies and procedures.
Coordinate with GM and Chief Engineer in the repair and maintenance program as it relates to guest rooms and public areas.
Maintain inventory of guest rooms and housekeeping supplies including all month end inventories. Maintain lost and found log.
Purchase all basic cleaning supplies, linen, and equipment.
Monitor payroll hours and reports and complete reports (i.e., forecasts, annual budgets, plans and action, etc.)
Ensure property operation meets internal audit standards.
Demonstrate positive leadership characteristics that inspire team members to meet and exceed standards, and promote team member empowerment.
Attends, as well as schedules and conducts departmental meetings.
Perform in the capacity of any position supervised to include cross training.
Reports all unsafe conditions immediately; Keep work area neat and organized.
Must maintain a good working relationship with other departments, team members and guests.
Any other tasks assigned by General Manager

EDUCATION AND/OR EXPERIENCE

Five years related experience managing Housekeeping supervisors and staff.
Previous experience in a Housekeeping management role, with a successful track record of managing a team. A passion for delivering exceptional levels of guest service.
Strong organizational and analytical skills, attention to details, and strong communication skills.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Bi-lingual or multi-lingual preferred.

COMPUTER SKILLS

To perform this job successfully, an individual should have working knowledge of various computer software programs (MS Office, restaurant management software, POS)
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly be required to stand and walk and occasionally sit. The employee must occasionally lift pull/push and/or move up to 30 pounds.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate

This job supervises all Housekeeping personnel.