ABOUT US:

Lime FMS is an outsourcing provider of housekeeping solutions to hotels across the UK. Working with our clients we ensure a seamless partnership to ensure we deliver the quality and standards required to ensure each guest arrives at a welcoming room.

A LITTLE MORE DETAIL OF WHAT THE ROLE INVOLVES:

• Lead, manage and inspire your team to deliver company key metrics ensuring the team build and maintain rapport with the local management and their teams;
• Ensure all services are delivered to the highest standard;
• Conduct regular floor walks inspecting as you go and checking rooms;
• Know and understand site budgets and targets and ensuring daily awareness of the performance ensuring focus on the reduction of operating costs;
• Discuss weekly operations performance with the Operations Manager;
• Manage recruitment and engagement of the team on site, pro-actively recruiting;
• Ensure that the housekeeping team is fully trained within their roles, delivering the required quality and productivity and supported where necessary with team coaching;
• Ensure compliance with both statutory procedures and company policies regarding the training requirements on site;
• Know, manage and implement department and client safety and security policies and procedures ensuring a safe and secure environment;
• A positive approach to delivering client and company requirements; and
• A high standard of personal presentation and professionalism.

EXPERIENCE, SKILLS AND ATTITUDES THAT YOU BRING TO THE ROLE:

• A proven Head Housekeeper with experience of working in a similar environment.
• Demonstrable evidence of successfully managing a team and driving improvements;
• Excellent communication skills verbal and written and experience of using IT as well as the ability to relate to people at all levels both inside and outside the Company;
• Successfully lead and manage a team using coaching to improve to support development;
• Experience in delivering training and handling health & safety issues; and
• A flexible approach and a good sense of humour.