Description:
The Home2 Suites located at the Four Corners in Bozeman, Montana is looking to add to our hospitality family! The 100-key hotel is located in the ‘four corners’ area of Bozeman. Situated at the crossroads of Bozeman, Belgrade, and Big Sky, this area boasts a prime location with easy access to skiing, fishing, hunting, and downtown Bozeman.

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of housekeeping and laundry operations and procedures
• Knowledge of proper use and storage of cleaning chemicals
• Knowledge of equipment such as vacuums, commercial washers and dryers
• Proficiently speak, read, write, and comprehend the English language; ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members
• Able to speak, read, write, and comprehend a second language, preferably Spanish
• Able to read and write to facilitate the communication process
• Able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations
• Able to prioritize and organize work assignments, delegate responsibilities
• Create sense of urgency in matters that will impact the success of the business
• Demonstrate genuine care for customers and employees
• Comfortable conversing with individuals from a variety of backgrounds and at all organizational levels
• Possess complete knowledge of emergency procedures of the hotel
• Able to work in fast paced environment
• Able to work without direct supervision
• Able to access and input information into computer

EDUCATION

High school graduate or GED required, or equivalent combination of education and experience

EXPERIENCE

Previous hospitality housekeeping experience required. Two to four years supervisory experience required. Previous hotel “brand” experience preferred

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Manage the daily operations of the housekeeping department and onsite laundry facility including scheduling and payroll
• Manage the sourcing, interviewing, culture training and ongoing development of housekeeping department, with a focus on team member satisfaction, productivity, and guest satisfaction
• Manage and track inventory (guestroom amenities, linen, terry, laundry facilities, and cleaning supplies) and order needed supplies and amenities on monthly/quarterly basis
• Interact with all associates in the housekeeping department providing ongoing and systematic feedback and performance evaluation
• Issue daily assignments to all housekeepers and laundry attendants
• Responsible for maintenance of Lost and Found program
• Develop, implement and maintain an ongoing general cleaning program
• Conduct monthly department meetings with housekeeping staff
• Supervise and inspect daily cleaning of the guest rooms, guest corridors, elevator foyer area, vending area, service areas including linen closets, staff restrooms and storage area
• Request and follow-up on maintenance issues/problems with engineering department to protect hotel assets, ensure a safe, accident-free environment for guests and employees
• Assist in resolving guest complaints regarding service and/or room cleanliness, whether handling on own, or elevating to managerial level
• Review housekeeping hours for payroll compilation, mindful of monthly budget, keeping in communication with the General Manager for potential budget discrepancies and any additional staffing requests, if needed
• Keep MSD sheets current and easily available
• Maintain professional image at all times through appearance and dress
• Follow Company policies and procedures
• Other duties as assigned by supervisor or management