Housekeeping Manager at SINGAPORE MARRIOTT TANG PLAZA HOTEL

Nusa Dua, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Light Speed, Microsoft Word, Microsoft Excel, Cleaning Equipment Operation, Hk Chemical Familiarity, Supervision, Inspection, Scheduling, Administrative Functions, Guest Complaint Handling, Communication, Training, Employee Relations, Disciplinary Procedures, Guest Relations, Service Culture

Industry

Hospitality

Description

JOB SUMMARY Housekeeping Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. * light speed, , Microsoft word/excel, able to operate hk. cleaning equipments, familiar with Hk chemical. * Focus Area : Housekeeping Rooms, Public Area Operations and Linen Operations CORE WORK ACTIVITIES Housekeeping Rooms & Public Area Operations • Supervise the performance of room attendants and take appropriate corrective actions to address deficiencies in conditions, behavior, and work practices. • Conduct inspections of guest rooms, Arrival rooms, GCPM rooms, guest areas, and back-of-house areas to ensure compliance with established cleanliness, maintenance, safety, and security standards. Report any deviations as required. • Prepare work schedules in accordance with staffing guidelines and productivity requirements. Review and adjust staffing levels daily to ensure optimal manpower and revise work assignments as necessary. * Manage all administrative functions in accordance with established standards and procedures. • Handle guest complaints and follow up appropriately to ensure guest satisfaction while safeguarding the interests of the hotel. • Perform additional or unexpected duties as operationally required, including special guest requests. • Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction. • Manage administrative functions in accordance with established standards. • Perform general cleaning tasks using standard hotel cleaning products as assigned and in order to adhere to health standards. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. • Schedules employees to business demands and for tracks employee time and attendance. • Verifies employees understand expectations and parameters. • Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. • Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. • Observes service behaviors of employees and provides feedback to individuals. • Verifies employee recognition is taking place on all shifts. • Participates in an on-going employee recognition program. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Participates in employee progressive discipline procedures. • Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Understands the brand's service culture. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

The Housekeeping Manager will supervise room attendants, conduct detailed inspections of guest rooms and public areas to ensure cleanliness and safety standards are met, and manage administrative functions like scheduling and staffing levels. They must also handle guest complaints effectively to ensure satisfaction while communicating closely with the Front Office and other departments.