Imagine arriving to work at a stunning slope-side hotel after a day of lapping the bike park, hiking among the wildflowers, or skiing in the fresh powder. We are currently seeking to recruit an exceptional individual to join our Executive Housekeeping team. We are looking for a people person who can work diligently through hands-on leadership, ensuring the housekeeping team can maintain an inviting atmosphere for guests upon arrival and during their stay. If this sounds like you, apply today!
Compensation Information: $60,000 per annum
Physical Requirement: Heavy; work activities involve handling loads up to 35kg; predominantly in an indoor setting.

SKILLS YOU BRING WITH YOU:

• 1-2 years’ minimum experience in a senior housekeeping role within a Hotel/Resort setting.
• Post-secondary education in Hospitality/Tourism or a related discipline preferred.
• Energetic and outgoing with a positive attitude; driven to deliver elevated guest experiences.
• Professional and well organized with excellent communication skills, both written and verbal.
• Excellent problem-solving abilities and the ability to think on your feet.
• Highly responsible self-starter and reliable team player, with the ability to remain calm under pressure in a fast-paced environment.
• Must have the ability to supervise, mentor, train and motivate the team.
• A working knowledge of hotel systems, specifically Opera, would be a substantial benefit.
• Working knowledge of basic and complex cleaning machinery and tools.
• A developing level of financial understanding and ability to interpret financial statements KJ.

• Acts as the ‘Service Champion’ for the housekeeping department, role modelling welcoming hospitality and exemplifying excellence in all tasks that impact the rooms stayover process by:
• Providing recommendations in the identification and creation of process efficiencies and established Guest Service Standards as they relate to guest experience in both public spaces and guest rooms.
• Ensure guest requests and issues are resolved in a timely, friendly and efficient manner, optimizing guest satisfaction.
• Assists in analyzing service/satisfaction data from Revinate and identifies trends to inform collaborative action planning for the housekeeping team.
• Works closely with the Maintenance department in the ongoing preservation and maintenance of the hotel.
• Maintains a safety culture within the housekeeping department, ensuring active departmental participation, adherence, and awareness to Hotel and WorkSafe BC standards.
• Will be required to work various shifts, including days, evenings, weekends, and holidays.