JOB DESCRIPTION:

Housekeeping Manager - MGRHSKPG
Department: Housekeeping
Reports To: Director of Housekeeping

QUALIFICATIONS

• Proven experience as a Housekeeping Manager or similar role in a hotel or hospitality setting.
• Strong leadership and organizational skills.
• Excellent communication and interpersonal skills.
• Attention to detail and a commitment to quality.
• Ability to work flexible hours, including weekends and holidays.

PERKS & BENEFITS:

• Medical, Dental, Vision
• Hotel Discounts
• Paid Time Off
• Employee Assistance program
  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

• Staff Management:
• Recruit, hire, and train housekeeping staff.
• Develop and implement staff schedules to ensure adequate coverage.
• Conduct performance reviews and provide feedback to staff.
• Address employee concerns and resolve conflicts.
• Quality Assurance:
• Establish and enforce high standards of cleanliness and hygiene.
• Conduct regular inspections of guest rooms and public areas.
• Identify and address maintenance issues promptly.
• Monitor inventory levels of cleaning supplies and linens.
• Operational Efficiency:
• Develop and implement efficient cleaning procedures.
• Optimize staffing levels to maximize productivity.
• Monitor labor costs and identify opportunities for savings.
• Implement cost-effective cleaning solutions.
• Guest Satisfaction:
• Respond to guest complaints and requests in a timely and professional manner.
• Ensure that guest rooms are cleaned and maintained to the highest standards.
• Anticipate guest needs and exceed expectations.
• Administrative Duties:
• Prepare reports on departmental performance and financial metrics.
• Maintain accurate records of staff hours and attendance.
• Comply with all relevant health and safety regulations.