Housekeeping Manager at Trailborn Hotel Management LLC

Wrightsville Beach, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

50000.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Supervision, Attention To Detail, Quality Control, Organization, Time Management, Communication, Interpersonal Skills, Problem-Solving, Decision-Making, Guest Service, Service Recovery, Coaching, Training, Inventory Management, Scheduling

Industry

Hospitality

Description

ABOUT OUR ROLE As the Housekeeping Manager, you will oversee the daily operations of the housekeeping department to ensure exceptional cleanliness standards, operational efficiency, and an outstanding guest experience. This role is responsible for supervising housekeeping staff, maintaining quality standards across guest rooms and public spaces, and ensuring the department operates efficiently while supporting Trailborn’s brand standards. The Housekeeping Manager leads room attendants and housekeeping associates, coordinates daily room assignments, and works closely with Front Office, Engineering, and Operations teams to ensure rooms are guest-ready and the property consistently reflects Trailborn’s commitment to excellence. The ideal candidate is a hands-on leader with strong hospitality experience, excellent attention to detail, and a passion for coaching teams and delivering exceptional guest experiences. ABOUT OUR VALUES We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable. ESSENTIAL FUNCTIONS * Supervise daily housekeeping operations, including guest rooms, public areas, and back-of-house spaces. * Lead and support housekeeping associates through training, coaching, and performance management. * Assign daily room boards and ensure rooms are cleaned and inspected according to company standards. * Conduct room inspections to maintain quality, cleanliness, and presentation standards. * Coordinate with the Front Office team to ensure timely room readiness and guest satisfaction. * Partner with Engineering to report and follow up on maintenance issues and room repairs. * Assist with hiring, onboarding, and training new housekeeping associates. * Maintain inventory of cleaning supplies, linens, and equipment while supporting cost control initiatives. * Ensure compliance with all safety, sanitation, OSHA, and company policies. * Address guest concerns related to housekeeping promptly and professionally. * Monitor productivity and assist with labor scheduling based on occupancy levels. * Support departmental engagement initiatives and help foster a positive team culture. * Maintain housekeeping documentation, logs, and operational records. * Perform other duties as assigned. QUALIFICATIONS Required Qualifications * Minimum 2 years of housekeeping leadership experience in hospitality (Supervisor or Manager level). * Experience overseeing housekeeping operations in a hotel, resort, or similar environment. * Strong attention to detail and commitment to cleanliness standards. * Ability to lead, motivate, and develop team members. * Basic knowledge of housekeeping inventory management and supply controls. * Familiarity with property management systems (PMS) preferred. Preferred Qualifications * Resort or lifestyle hospitality experience preferred. * Bilingual (Spanish/English) preferred. * Experience managing schedules and staffing levels based on occupancy. Skills * Strong leadership and team supervision * Attention to detail and quality control * Organization and time management * Communication and interpersonal skills * Problem-solving and decision-making * Guest service and service recovery * Ability to work in a fast-paced hospitality environment PHYSICAL REQUIREMENTS * Ability to stand and walk for extended periods. * Ability to inspect rooms and public spaces thoroughly. * Occasionally lift up to 25 lbs. * Ability to navigate multiple floors and outdoor spaces as required by the property. ABOUT OUR BENEFITS Company Benefits and Perks Full Time Part Time Seasonal Medical (with company contribution) Eligible - - Dental (with company contribution) Eligible - - Vision (with company contribution) Eligible - - Paid Time Off Eligible - - 401(k) (with company match) Eligible Eligible - Sick Time Eligible Eligible - Employee Dining Discounts Eligible Eligible Eligible Employee Marketplace Discounts Eligible Eligible Eligible SCHEDULE Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. PAY RATE $45,000-$50,000 JOB STATUS Full Time FLSA Exempt EQUAL EMPLOYMENT OPPORTUNITY Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.

Responsibilities

The Housekeeping Manager oversees daily departmental operations, ensuring exceptional cleanliness standards across guest rooms and public areas while maintaining operational efficiency. This involves leading and coaching housekeeping staff, coordinating room assignments, and collaborating with other departments to guarantee guest-ready rooms.