Housekeeping Operations Manager at Crown Resorts

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

95000.0

Posted On

06 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Housekeeping Operations, Luxury Hotel Operations, Team Management, Operational Excellence, Guest Satisfaction, Workflow Coordination, Safety Management, Coaching, Training, Communication, Time-Management, Organizational Skills, Collaboration, Integrity, Multi-tasking

Industry

Hospitality

Description

Better begins here Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop. The role Crown Sydney is seeking an experienced Housekeeping Operations Manager with a demonstrated background in luxury hotel operations to support smooth and productive performance in the iconic Sydney property. Reporting into the Director of Housekeeping, this role will see you leading an in-sourced housekeeping team, driving operational excellence and ensuring all guest rooms are consistently presented and maintained to the highest standard. As one of the largest departments in the hotel operation, you’ll mentor and support a team of 100+ team members, made up of Supervisors, Coordinators, General Services Attendants and Room Attendants. This is a key role where you’ll be expected to deliver strong performance in room cleanliness and hygiene, operational safety, as well as meeting and exceeding guest satisfaction scores (NPS). You’ll oversee workflow coordination and maintain strong collaboration and clear communication with other hotel departments to ensure a seamless guest experience 24/7. This role requires experience managing a housekeeping team within a high-volume luxury environment and ability to lead effectively in a fast‑paced, guest-facing setting. Due to the operational needs of the business, you’ll need to work across a fixed roster - which includes weekends and evening requirements as required. Some of the key responsibilities will involve: Enhancing operational standards, processes and effectiveness with a commercial lens Managing feedback and implementing satisfaction initiatives that target and enhance elevated guest experiences Coordinating daily operational workflows and resources to ensure efficient operational activity and the consistent achievement of department productivity targets Promoting a safe working environment by upholding WHS standards, including identifying hazards and assisting with injury management and return‑to‑work processes Building team skills and capability through effective onboarding, coaching and ongoing training Creating a positive, inclusive, engaging and high‑performing workplace culture through your leadership You’ll bring: Relevant leadership experience in housekeeping operations within a busy hotel environment Ability to lead, influence and motivate a diverse team, with demonstrated people‑management skills Professionalism and communication skills to work with all levels of staff and senior leaders Capability to multi-task without compromising on detail, whilst remaining composure under pressure Excellent time-management and organisational skills to manage competing priorities and stakeholder expectations Excellent team work and collaboration skills, with a commitment to luxury standards and integrity What we offer you: An annual salary of $95,000 package (super inclusive) Chance to play a key leadership role within Housekeeping for a luxury hospitality brand Complimentary meals at our on-site staff restaurant + discounts at various F&B venues on property Generous accommodation discounts across Crown Resorts in Sydney, Melbourne & Perth Chance to take part and be rewarded in Crown’s group-wide recognition and awards program Ability to be an active member and contribute to Crown’s community, diversity & inclusion committees Access to discounts with our corporate partners – including tickets to events, performances and more On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers. Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you. Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. Our Talent Community is a place to stay connected with life at Crown Resorts. Register for access to curated career content and stay in the know on what’s happening at Crown. We’ll be in touch from time to time to share updates on events, new restaurant launches and popups, behind the scenes content, insider news, team stories, career tips and more. Stay connected as you explore career possibilities. You can expect better exposure, opportunities, experiences, and learning. It’s a place where you can create joy for the people who visit us, the cities we live in and the teams we work with. Supported by your leader, you can enjoy a better balance in your lifestyle and feel a better you.

Responsibilities

This role involves leading an in-sourced housekeeping team of over 100 members to drive operational excellence, ensuring guest rooms are consistently maintained to the highest standard, and delivering strong performance in cleanliness, hygiene, and guest satisfaction scores. The manager will also oversee workflow coordination and maintain clear communication with other hotel departments for a seamless 24/7 guest experience.