Housekeeping Order Taker (Saudi Only) at Accor

Makkah Al Mukarramah, Makkah Region, Saudi Arabia -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Customer Service, Attention To Detail, Multitasking, Housekeeping Operations, Problem-Solving, Team Collaboration, Order Management, Training, Inventory Management

Industry

Hospitality

Description

Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description We are seeking a professional and friendly Housekeeping Order Taker to join our team in Riyadh, Saudi Arabia. As a crucial member of our hospitality staff, you will be responsible for efficiently managing housekeeping requests and ensuring guest satisfaction. Answer and process housekeeping requests from guests via phone, in-person, or through the hotel management system Coordinate with the housekeeping team to ensure timely fulfillment of guest requests Maintain accurate records of all housekeeping orders and their status Provide exceptional customer service by addressing guest inquiries and concerns promptly Collaborate with other departments to resolve any issues related to housekeeping services Monitor inventory of housekeeping supplies and report shortages to the appropriate personnel Assist in training new team members on order-taking procedures and guest interaction protocols Contribute to maintaining high standards of cleanliness and organization within the housekeeping department Qualifications Saudi nationality is required for this position Excellent communication skills in both Arabic and English Previous experience in hospitality or customer service roles Proficiency in using hotel management systems and basic computer skills Strong attention to detail and ability to multitask in a fast-paced environment Knowledge of housekeeping operations and standards in the hospitality industry High school diploma or equivalent Ability to work flexible hours, including weekends and holidays Positive attitude and commitment to delivering exceptional guest experiences Strong problem-solving skills and ability to handle guest complaints professionally Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Housekeeping Order Taker will manage housekeeping requests from guests and ensure their satisfaction. This includes coordinating with the housekeeping team, maintaining records, and providing exceptional customer service.