Housekeeping Ordertaker at Accor

, Kiên Giang Province, Vietnam -

Full Time

Start Date

Immediate

Expiry Date

25 Jun, 26

Salary

0.0

Posted On

27 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Hotel Management Software, Computer Skills, Multitasking, Attention To Detail, Customer Service, Housekeeping Operations, Scheduling, Complaint Handling, Teamwork

Industry

Hospitality

Description

Company Description Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. Job Description We are seeking a friendly and efficient Housekeeping Ordertaker to join our team at a prestigious hotel in Phu Quoc, Vietnam. As a Housekeeping Ordertaker, you will play a crucial role in ensuring guest satisfaction by efficiently managing housekeeping requests and coordinating with various departments. Answer and process guest requests for housekeeping services in a timely and courteous manner Coordinate with the housekeeping team to ensure prompt fulfilment of guest requests Maintain accurate records of all housekeeping orders and their status Liaise with other departments such as maintenance and front desk to address guest concerns Monitor and replenish housekeeping supplies as needed Assist in scheduling room cleaning and turndown services Handle guest complaints and escalate issues when necessary Ensure all interactions with guests meet the hotel's high standards of customer service Participate in regular team meetings and training sessions to improve service quality Qualifications Excellent communication skills in English; knowledge of other languages is a plus Proficiency in hotel management software and basic computer skills Strong multitasking ability and attention to detail Previous experience in hospitality or customer service preferred Secondary school diploma or equivalent Knowledge of housekeeping operations and standards Ability to work flexible hours, including evenings, weekends, and holidays Positive attitude and ability to work well in a team environment Commitment to delivering exceptional customer service Additional Information What awaits you... The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. The ability to challenge the norm and work in an environment that is both creative and rewarding. Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. A competitive package and plenty of development opportunities. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The Housekeeping Ordertaker will be responsible for answering and processing guest requests for housekeeping services promptly and courteously, while coordinating fulfillment with the housekeeping team. This role also involves maintaining accurate records of all orders and liaising with other departments like maintenance and front desk to resolve guest concerns.