Description:
The Tru by Hilton is located in Gilbert Arizona and is looking to add to our hospitality
family! This hotel is adjacent to San Tan Mall Dining and Retail district, and only a short
drive away from the Phoenix-Mesa Gateway Airport. If you are ready to take a step into the
hospitality industry here is a perfect opportunity to start your career with one of Hiltons
newest brands!

SUMMARY

Resolute Road Hospitality, a national third-party hospitality management company, is seeking dynamic, driven, service-oriented people to join our family! Whether your goals are short or long-term, we have limitless opportunities for growth within our company. Our leadership team is here to help you realize your full potential and feel supported every step of the way. Join us on the road ahead.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of housekeeping and laundry operations and procedures
• Knowledge of proper use and storage of cleaning chemicals
• General knowledge of equipment such as vacuums, commercial washers and dryers
• Able to understand and speak some of the English language
• Able to prioritize work assignments
• Demonstrate genuine care for customers and employees
• Able to work in fast paced environment

EDUCATION

High school graduate or GED preferred.

EXPERIENCE

Previous hospitality housekeeping experience preferred.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily in accordance with brand standards/company policy. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stock housekeeping cart with cleaning supplies, fresh linens and guest supplies
• Clean guest rooms as assigned, including, but not limited to, making beds, cleaning bathrooms, dusting, vacuuming, and removing linen and trash
• Change and replenish bed linens, towels and other guest amenities, as needed
• Clean other designated areas when assigned, including, but not limited to restrooms, public areas, offices, and meeting rooms
• Ensure all hotel property is in working order; report missing articles, damage, or mechanical problems to management or supervisor, as necessary
• Respond to guest requests and report guest issues and complaints in a hospitable manner to ensure guest satisfaction
• Turn in and log all guest property left in room or other public space
• Attend pre-shift meetings to learn assignments and the day’s tasks
• Perform deep cleaning tasks, as needed (for example flip mattresses, move furniture)
• Perform guest turn down service, as needed
• Follow Company policies and procedures
• Other duties as assigned by supervisor or management
• Ensure all rooms/assigned tasked are completed with the allotted MPR’s