SUMMARY:

Under the supervision of the Housekeeping Manager, the Room Attendant(s) will thoroughly clean and service guest suites with a high attention to detail and assist with the hotel’s entire overall cleanliness.

REQUIREMENTS:

• Must be able to lift 20 pounds on a consistent basis
• Flexible schedule and reliable
• Must be a fast pace worker and work well with others
• Multi-tasking skills
• Familiar with WHMIS, Health and Safety, and emergency protocols
• Physical mobility and stamina are required
• Ability to follow instructions and be detail-oriented
• Professional and friendly with all guests. Ability to achieve guest satisfaction
• Prior experience in housekeeping, cleaning, laundry or related jobs an asset

• Thoroughly clean assigned guest suites according to standards
• Familiar with departmental procedures and policies and ensure standards are adhered to
• Be in proper Room Attendant uniform (clean uniform, nametag, proper shoes)
• Maintain or replace all guest supplies and amenities, including lightbulbs
• Be helpful and courteous to guests, potential guests and team members
• Use cleaning products and materials correctly and with good care
• Be careful and correctly handle equipment (vacuums, carts etc.)
• Ensure Room Attendant cart is neat and tidy at all times
• Report any defects and safety hazards and be familiar with WHIMIS
• Familiar with the Fire Safety Plan and know your responsibilities in case of a fire/alarm
• Follow special cleaning instructions and directions from the executive housekeeper
• Adjust/set the room temperature controls in unoccupied suites
• Assist with training and developing other cleaning staff when asked
• Be efficient, effective and responsive with inquires and requests using good communication
• Work with supervisor (and maintenance) to ensure deficiencies and maintenance items are attended to
• Be familiar with hotel services offered
• Attend any training sessions or meetings (when asked)
• Ensure floor housekeeping storage areas are clean, maintained and organized
• Accomplish or assist with “Special Projects” or other cleaning tasks as required
• Other duties may be assigned by management