SCOPE:

Cleans hotel guest rooms and/ or other assigned areas in a timely and organized manner to ensure guest satisfaction.

QUALIFICATIONS:

Education/ Experience: Basic reading, writing and math skills, is preferred. No experience necessary.
Certification and/or License Requirement: None.

SKILLS:

Organizational skills
Attention to detail
Team work
Problem solving

Ø Cleans and services assigned guest rooms in a timely and organized manner according to procedures and standards.
Ø Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
Ø Reports needed repairs of unsafe conditions to supervisor.
Ø Responds to requests from guests, supervisors or management in a timely and efficient manner.
Ø Maintains linen cart and supplies neat and organized to department standards.
Ø Maintains security of equipment, keys and supplies issued each day.
Ø Reports and logs lost and found articles to supervisor.
Ø Follows procedures for standard cleaning and self-inspecting program.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Provides a professional image at all times through appearance and dress.
Ø Follows company policies and procedures.
Note: Other duties as assigned by supervisor or management