QUALIFICATIONS, EDUCATIONEXPERIENCE:

• High School Graduate or General Education Degree (GED): or Work Equivalent
• Prefer 1-2 years’ experience in hospitality industry in similar position.
• Previous guest/customer relations training preferred.
• Good understanding of the English language.
• Good communication skills both written and verbal.
• Exert physical effort in lifting/transporting at least 50 pounds.
• Push/pull carts and other equipment up to 100 pounds.
• Endure various physical movements throughout the work areas.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Must be able to stand and exert well-paced mobility for up to 8-hours in length.
• Must be willing and have the ability to work a varied schedule that includes nights, weekends and holidays.
• Knowledge of proper cleaning techniques, requirements, and use of equipment
• Knowledge of proper chemical handling
• Must be able to reach above head and shoulder height to perform job duties.

• Maintain knowledge of all hotel features/services, hours of operation, room rates, special packages and promotions, daily house count and expected arrivals/departures and scheduled daily group activities.
• Be familiar with all local attractions/activities to respond to guest inquiries accurately.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Use all chemicals in accordance with OSHA regulations and hotel requirements.
• Make beds daily with clean linens.
• Vacuum and spot clean carpets daily.
• Turn in lost and found items immediately to the supervisor.
• Keep housekeeping carts stocked, clean and orderly.
• Stock linen room with supplies.
• Empty linen from housekeeping carts.
• Sweep and mop areas in front of elevators; clean all trash cans, and clean elevator track.
• Maintain pool areas. Clean pool windows and bathroom daily.
• Assists in handling emergencies in order to protect our guest and associates, and preserve the building and its systems during the emergency. Must act as quickly and responsibly as possible to return the building to its normal operating status.
• Responsible for knowing and abiding by all department, Commonwealth Lodging Management and hotel policies and procedures. As well as the brand standards, policies and procedures.
  This job description is not intended to provide a complete and comprehensive list of all job duties, requirements and responsibilities. Instead, it is provided as a general overview of the expectations for the position