EXPERIENCE:

• Large-volume hotel housekeeping experience preferred.
  Work Location: In person

EXPERIENCE:

• Must have large-volume, hotel housekeeping experience
• Prior supervisory experience preferred
  Work Location: In perso

PURPOSE:

Housekeeping is what gives hotels the ‘wow’ factor. It’s the moment that guests walk into the hotel and are impressed, then enter their bedrooms and think, ‘wow this looks wonderful’. To deliver a great guest experience - a Room Attendant will clean and service guest rooms so everything is spotless and prepared for guests.

DUTIES AND RESPONSIBILITIES:

• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash/rubbish, etc.
• May include cleaning of the kitchen area, room refrigerator, coffee/tea maker, cups, glasses, silverware, etc.
• Wear safety protection equipment as provided in line with department regulations and any local legislative requirements
• Handle and store chemicals in line with hotel regulations and any local legislative requirements
• Greet and acknowledge guests
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures
• Report to supervisor needed repairs or unsafe conditions
• Follow established safety procedures at all times. Immediately report any health and safety incident, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty
• Respond to guest complaints, special requests and take action to ensure guest satisfaction
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping
• Report, turn in, and/or log all lost and found items according to established procedure

PURPOSE:

Support the Executive Housekeeper by overseeing the day-to-day operations of the housekeeping team. You’ll assign rooms, plan and assign work assignments, give training for newly recruited employees, audit and inspect housekeeping personal work assignments and requisition supplies. As well as taking note that room cleaning time allotments are being met and stay within the budget for the department.

DUTIES AND RESPONSIBILITIES:

• Follow all responsibilities of a Room Attendant.
• Supervise all housekeeping employees, evaluating work done and reporting to the Executive Housekeeper.
• Coordinating the preventative maintenance schedule of rooms and public areas with Maintenance department, issuing repair requests to Maintenance Manager.
• Immediately attending to guest requests, performing the duties in cleaning and servicing guest rooms and baths, when required.
• Respond promptly to guests requests or issues with professionalism.
• Foster a service environment focused on the guest, with a passion for high standards in cleanliness.
• Maintaining safe working conditions by following and promoting safety rules and procedures and notifying management of problems where necessary.Perform all duties and responsibilities in a timely manner in accordance with HON policies.