To maintain a clean and appealing guest room according to policy standards while providing Guest Service Excellence at all times.

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• Previous cleaning experience desired
• Must be able to speak and understand the primary language(s) used by guests

• Clean rooms, in accordance with company procedures (approx. 25 minutes per room) while maintaining company efficiency and quality standards
• Change bed linen daily
• Vacuum carpeting and maintain vacuums, change bag filters as required
• Dust all furniture (picture frames, bed frames, lamps, TVs, and dressers)
• Remove fingerprints and smudges (mirrors, shiny surfaces, windows, etc.)
• Thoroughly clean the bathroom area – wash shower/tub, sink, toilet, etc.
• Make sure that the standard room set up is complied with
• Maintain cleanliness of hallways and other common areas
• Keep your working area clean and organized
• Maintain Guest safety and security at all times
• Ensure that assigned or special requests are completed and communicated to the Front Desk
• Maintain knowledge of WHMIS procedures as they relate to room attendants
• Maintain knowledge of Fire Safety procedures as they relate to housekeeping
• Report immediately all damage found in a room
• Report immediately all missing items in a room
• Report immediately personal guest items found in vacant rooms and log into lost and found as per company policy
• Stock housekeeping carts and storage rooms daily ensuring they are kept neat and orderly
• Report maintenance issues as per company procedures
• Take responsibility for assigned pass key and make sure it is turned in daily
• Report immediately to the front desk if room status changes (no luggage, no service needed, sleep outs, extra guests, and anything unusual)
• Shut off all lights, TVs, and air conditioners when leaving room
• Ensure all assigned or requested jobs are completed and noted on the daily housekeeping assignment paper
• Must be available 8:30 - 4:30 Mon - Fri 9-5 Sat, Sun, Holidays
• Most available hours will be on the weekends