SUMMARY

Responsibilities include, but are not limited to, orientating and training of all new housekeepers to the housekeeping department. The Room Attendant Trainer will provide valuable feedback to the Executive Housekeeper and Supervisors as to the abilities of all new team members. Additionally, maintain levels of quality as established by the Executive Housekeeper, all activities of employees in assigned area, monitoring the daily cleaning and maintenance of rooms, hallways and linen rooms. Conduct training of all Room Attendants. Responsible for maintaining the cleanliness of all hotel/tower rooms as well as detail and quality assurance through all facets of housekeeping.

EDUCATION/EXPERIENCE

• Must have at least 1 year previous housekeeping experience
• Must have 6 months of leadership skills from a previous employer
• Must have high school degree or equivalent
• Must be at least 18 years of age

OTHER SKILLS AND ABILITIES

• Ability to train and lead others in job procedures
• Good guest service skills as there will be frequent contact with other employees and guests
• Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
• Must project a positive attitude at all times
• Must enjoy and work well with others
  SUPERVISORY RESPONSIBILITIES (If applicable)
  Will plan, lead, and be accountable for all employees’ daily activities during assigned shift. Expected to Motivate, Evaluate, Delegate, and Direct.

• Review with all New Hires, Job Descriptions, all department Policies and Procedures
• Present and execute our formal training program for each individual and continually critique and provide feedback to ensure they are successful in their position
• Assess each new hire and report to the Executive Housekeeper their abilities and timeline for release to take on their own area
• Monitor OSHA standards and promote a safe environment for all housekeeping staff, including partaking in monthly safety training. Ensure all correct procedures are followed regarding Bloodborne Pathogens.
• Maintain accurate records of all rooms that are cleaned and filed appropriately
• Complete and submit any required reports or paperwork accurately and timely
• Ensure that all maintenance problems are called in through dispatch in the office and turned in to Engineering to be completed in a timely fashion
• Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
• Help in any area of housekeeping as needed
• Ensure that all public space in assigned areas are maintained to department standards
• Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
• Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
• Ensure that the master keys, radios and pagers are returned to the proper areas
• Maintain and support high morale of the Housepersons and Room Attendants
• Ensure that all Room Attendants are meeting and exceeding GTRS standards
• Assist in monitoring employee training and conduct
• Responsible to assist Executive Housekeeper to assess training needs for your department
• Responsible for making sure all assigned employees comply with Personal Appearance Standards
• Must comply with the GTRS Open Door Policy
• Must understand and abide by environmental practices of the resort
• Other duties as assigned