Housekeeping Shift Leader at Marriott International Inc

Dubai, , United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

02 Dec, 25

Salary

0.0

Posted On

02 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good communication skills

Industry

Hospitality

Description

ADDITIONAL INFORMATION

Job Number25142384
Job CategoryHousekeeping & Laundry
LocationJW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Business Bay, Dubai, United Arab Emirates, United Arab Emirates, 121000
ScheduleFull Time
Located Remotely?N
Position Type Non-Management

POSITION SUMMARY

The following are specific responsibilities and contributions critical to the successful performance of the position:

To conduct departmental opening up / closing down procedures according to shift allocation.
To systematically check all bedrooms (departures, stay overs, vacant rooms) to ensure they have been cleaned and serviced to brand standards
To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards
To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.
Inform the office Co-ordinator of any discrepancies extra departures, extended stays or vice-versa
To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.
To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Hk associates.
The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards
Report and follow up on all maintenance requests on a daily basis.
Ensure that occupied rooms are serviced no later than 15.00 hours
Ensure that the Do not Disturb policy and procedures are followed
Conduct the correct hand over procedure for each shift
To assist in Inventories.
To attend or hold training sessions when required
To hold team meetings and produce an action plan for the director of services and ensure these are followed up.
To carry out your teams 1;1 meetings and staff appraisals
To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
To assist in maintaining discipline within department.
To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested
To supervise the deep cleaning of bedrooms, changing of shower curtains etc.
To ensure all requests from guests are carried out.
On completion of the shift ensure that all service rooms are locked clean and tidy and that corridors are clean and tidy
To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed
To maintain a smooth working relationship with associates of other departments
To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all times.
To report to the office co-ordinator any maintenance faults or hazards in public area, corridor or equipment immediately.
To report to the office co-ordinator any damaged fixtures and fitting which needs replacements.
To ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift.
To follow the correct procedure for the storage and recording of lost property.
To be aware of all current Company and Departmental Policies and Procedures. Ensuring that these are adhered to at all times.
To attend all Statutory Training, Job Training Sessions and Communication Meetings.
Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your director of services.
To be aware of and carry out all Hotel Security.
To report any suspicious person(s) or packages immediately to the duty manager.
To be aware of the Health, Safety and Hygiene Regulations at work
To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm
To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known.
To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to the Director of services for her attention.
Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale
Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
Follows all procedures set up for the protection of the environment within the hotel and grounds.
To carry out any other reasonable task as requested e.g. checking public areas

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Responsibilities

To conduct departmental opening up / closing down procedures according to shift allocation.
To systematically check all bedrooms (departures, stay overs, vacant rooms) to ensure they have been cleaned and serviced to brand standards
To supervise the work of the room attendants providing assistance and support and taking corrective measures should the standard of work deviate from the Hotel standards
To regularly hand back ready rooms to reception to ensure that no guests are waiting for rooms.
Inform the office Co-ordinator of any discrepancies extra departures, extended stays or vice-versa
To ensure any V.I.P or special requirements are provided and are ready for guests on arrival.
To make sure that you carry out the day briefing and the 15 minutes training with all the room attendants and Hk associates.
The co-ordination of training and orientation of your team members. Maintaining training records and updating accordingly and assisting in the measuring of Hotel standards
Report and follow up on all maintenance requests on a daily basis.
Ensure that occupied rooms are serviced no later than 15.00 hours
Ensure that the Do not Disturb policy and procedures are followed
Conduct the correct hand over procedure for each shift
To assist in Inventories.
To attend or hold training sessions when required
To hold team meetings and produce an action plan for the director of services and ensure these are followed up.
To carry out your teams 1;1 meetings and staff appraisals
To assist in building and maintaining an efficient team of staff by taking an active interests in their welfare health safety training and development.
To assist in maintaining discipline within department.
To ensure all departmental practices and procedures to be confident in their implementation and assist in the necessary modification of any as requested
To supervise the deep cleaning of bedrooms, changing of shower curtains etc.
To ensure all requests from guests are carried out.
On completion of the shift ensure that all service rooms are locked clean and tidy and that corridors are clean and tidy
To ensure all trolleys are tidy at the end of the day and that the worksheets for staff have been signed
To maintain a smooth working relationship with associates of other departments
To ensure that all room attendants hand over all lost property as soon as it is found and that it is recorded according to the hotel standard
To be fully conversant with standard cleaning procedures and the correct usage and dosage of each cleaning chemical. To be aware of and adhere to, Health and safety Regulations and to ensure that these are complied with at all times.
To report to the office co-ordinator any maintenance faults or hazards in public area, corridor or equipment immediately.
To report to the office co-ordinator any damaged fixtures and fitting which needs replacements.
To ensure all department equipment, service rooms and store cupboards are maintained at the required standard and are left clean, tidy and locked at the end of each shift.
To follow the correct procedure for the storage and recording of lost property.
To be aware of all current Company and Departmental Policies and Procedures. Ensuring that these are adhered to at all times.
To attend all Statutory Training, Job Training Sessions and Communication Meetings.
Attends meetings and training sessions/ courses that may be beneficial to you and your department on request from your director of services.
To be aware of and carry out all Hotel Security.
To report any suspicious person(s) or packages immediately to the duty manager.
To be aware of the Health, Safety and Hygiene Regulations at work
To take correct action in the event of a fire. Demonstrates a working knowledge of fire prevention and to ensure that staff follow the hotel evacuation procedures on hearing the alarm
To maintain a cheerful and polite attitude to our guests and colleagues at all times and to use the guests name if known.
To ensure any guest complaints are investigated and rectified to the guest’s satisfaction immediately. Any serious complaints should be referred to the Director of services for her attention.
Co - operate and communicate with your associates, supervisors and management to ensure effective team work and high morale
Familiarizes yourself with your departmental service performance & product standards and to be able to demonstrate their application consistently.
Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.
Follows all procedures set up for the protection of the environment within the hotel and grounds.
To carry out any other reasonable task as requested e.g. checking public area