Housekeeping Supervisor at Accor

Austin, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

04 May, 26

Salary

0.0

Posted On

03 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Professional Service, Friendly Service, Engaging Service, Supervision, Daily Operation Management, Service Standard Adherence, Guest Concern Handling, Quick Reaction, Daily Briefing Participation, Coaching, Counseling, Organizational Skills, Interpersonal Skills, Problem Solving, Reliability, Teamwork

Industry

Hospitality

Description

Company Description Your team and working environment: Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States. Fairmont Hotels & Resorts Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates. Job Description Reporting to the Housekeeping Leadership, responsibilities and essential job functions include but are not limited to the following: Responsibilities Consistently offer professional, friendly and engaging service Lead and supervise the day-to-day operation of the department to ensure service standards are followed Handle Guest concerns and react quickly, logging and notifying the proper areas Actively participate in daily briefing, daily warm up and department meetings Ensure Room Attendants are informed daily about priorities in their section Assist with cleaning of the rooms when necessary Follow departmental policies and procedures Report necessary maintenance items Follow all safety and sanitation policies Assist Leaders with coaching/counseling Other duties as assigned What is in it for you: Paid time off Medical, Dental and Vision Insurance, 401K Complimentary shift meal Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and Educational Assistance for further development Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions: Previous Housekeeping experience an asset Excellent communication and organizational skills Strong interpersonal and problem solving abilities Highly responsible & reliable Ability to work cohesively as part of a team with minimum supervision Ability to focus attention on guest needs, remaining calm and courteous at all times Physical Demands This position requires: Constant standing and walking throughout shift Frequent lifting and carrying up to 50 lbs Frequent kneeling, pushing, pulling, lifting Additional Information Your team and working environment: A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One Our Values Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity. Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special. Belonging: We celebrate our differences. We support each other and we always stand together. Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. Integrity: We build trust through mutual respect and being authentic. Our commitment to Diversity & Inclusion: Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team. Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

The supervisor will consistently offer professional, friendly, and engaging service while leading and supervising the daily operations of the department to ensure all service standards are followed. This includes handling guest concerns quickly, participating in daily briefings, and assisting leaders with coaching and counseling.