Housekeeping Supervisor at Accor

Queenstown, Otago, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

31.52

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervisory Experience, Team Leadership, Interpersonal Communication, Priority Management, Multicultural Team Collaboration, Hygiene Protocols, Safety Protocols, Manual Handling Procedures, Inventory Management, Staff Training, Conflict Resolution, Cost Control

Industry

Hospitality

Description

Company Description Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World! Are you passionate about delivering exceptional guest experiences through cleanliness, service, and leadership? We are seeking a Housekeeping Supervisor to join our team and assist in leading our housekeeping operations to the highest standard of excellence. Job Description Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for supervising the daily operations of the housekeeping department. You'll ensure rooms and public areas are immaculately clean, manage linen and laundry logistics, support staff development, and uphold all health, safety, and environmental standards in accordance with our brand and service policies. Responsibilities Supervise room inspections, staff schedules, and daily housekeeping operations Maintain inventory, manage linen and laundry procedures efficiently Liaise with Front Office and Maintenance to ensure timely room readiness Respond to guest requests and handle VIP setups with urgency and care Train, mentor, and induct new team members while promoting a positive work environment Handle guest and staff issues professionally, conducting morning briefs and team meetings Support cost control by managing resources effectively and responsibly Qualifications Skills/ Qualifications at least 6 + months supervisory/ team leader experience in hotel housekeeping or accommodation services Exceptional interpersonal and communication skills Ability to work under pressure and manage multiple priorities Ability to work collaboratively with a multicultural team Understanding of hygiene, safety protocols, and manual handling procedures Wage $31.52 / hr Applicants must be eligible to work in New Zealand Additional Information Why work for Novotel, Queenstown? Staff meals provided while on shift Uniforms, washed and laundered daily. Learn your Way - Access to our Accor Academy so you can earn while you Learn! Work Your Way - Flexibility to ensure a work life balance! Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide Accor's refer-a-friend bonus Accor's Parental Leave Scheme Access to our Employee Assistance Program Place of employment Novotel Queenstown Lakeside 6 Earl Street Full time 30 hours Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Supervise daily housekeeping operations, including room inspections, staff scheduling, and linen logistics. Coordinate with Front Office and Maintenance to ensure room readiness and handle guest requests and VIP setups.