Housekeeping Supervisor | Buffalo Marriott LECOM HARBORCENTER at SHANER

Buffalo, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

19.0

Posted On

23 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Management, Staff Training, Guest Relations, Cleaning Techniques, Chemical Handling, Operational Compliance, Laundry Operations, Scheduling, Sanitation Standards, Conflict Resolution

Industry

Hospitality

Description

* Be available to work a flexible schedule, including weekends, holidays, and varied shifts. * Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. * Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. * Handle guest complaints ensuring guest satisfaction. * Train and develop team members and ensure all required training is complete according to standards. * Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. * Assist staff with their job functions to ensure optimum service to guests. * Monitor and maintain cleanliness, sanitation, and organization of assigned areas. * Performs housekeeping, laundry, and houseperson functions whenever necessary. * Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications * Prior housekeeping experience in the hospitality industry; supervisory experience a plus. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. * High school graduate or equivalent, some college preferred. * Bilingual English/Spanish a plus. * Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment. Job Type: Full-time Pay: $19 an hour Work Location: In person Benefits: * Health insurance * Paid time off * 8 Paid holidays * Marriott Hotel Discounts * 2 Complimentary night hotel stays per year at any Shaner Hotel property * 1 Complimentary meal per shift worked * Located on bus and metro routes. Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands—including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! Shaner Hotels has an amazing opportunity at our 205 room Buffalo Marriott LECOM HARBORCENTER. Located off I-190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh-floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.

Responsibilities

Oversee daily housekeeping operations to ensure compliance with hotel standards and guest satisfaction. Manage, train, and develop team members while maintaining cleanliness and organization across assigned areas.