core Duties and Responsibilities

• To be accountable for the housekeeping department in the absence of the Housekeeping Manager
• To support the Housekeeping Manager in ensuring all bedrooms are cleaned to the highest standard
• Ensure all Health & Safety procedures are followed
• Daily room checks to ensure highest level of cleanliness and that rooms are presented according to the hotel standards
• Ensure rooms are ready within the set timelines
• Ensure bedrooms are cleaned and turned around within the given parameters
• Support the Housekeeping Manager with linen and stock ordering where necessary
• To ensure all tasks are being carried out and checklists are completed
• To support the Housekeeping Manager on the completion of a housekeeping department rota on a weekly basis to ensure sufficient cover for the hotel business and operations whilst also ensuring payroll costs remain in line with budget
• To assist the Housekeeping Manager with return to work interviews in order to effectively manage absences
• To manage any staff issues informally where appropriate and to advise Housekeeping Manager of any issues which need to be formally dealt with
• To attend daily and weekly operations meetings in absence of Housekeeping Manager to ensure Housekeeping department is represented, preparing the required documents for these meetings and communicating the information given at these meetings to the housekeeping team.
• To support the Hotel Manager in any other tasks given to you to support the overall hotel operations
• Control expenditure and costs within the department
• To support in the development and training of new and existing staff on any new hotel standards and procedures and to ensure all staff are fully trained in all housekeeping procedures.
• Liaise with maintenance team on any room maintenance or public area maintenance needs
• Ensure all public areas are maintained and cleaned to a high standar

· Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

• Familiarise yourself with emergency and evacuation procedures
• Understand your responsibilities with regards to security patrols and data protection legislation
• Proactively pursue all practices in line with Company environmental and energy saving initiatives
• Have a flexible approach to the hours you are required to work to meet the needs of the business.
• Ensure own 100% Flow completion and assist Housekeeping Manager with ensuring 100% completion for housekeeping and public area cleaners
• Produce reports as required
• Understand your responsibilities with regards to guest and staff security
• Duty Manager responsibilitie