WHO WE ARE:

Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It’s the perfect work/life combination.
Job Description
Memorable experiences for our Guests and Colleagues are the essence of being a Leader with Fairmont Hotels & Resorts. As a Housekeeping Supervisor your attention to detail will show the Housekeeping team that you are committed to providing luxury Guest experiences. The energy and enthusiasm you display will create a “fun” place to work.
Starting Rate: $24.00 per hour
We recognize tenure through our compensation. Hourly rates increase after six months, and yearly to three years. At three years the pay rate for this role would be $28.76

Job Duties Include:

• Deliver consistently professional, friendly, and engaging service to guests, addressing concerns promptly and escalating when necessary.
• Oversee and coordinate the property’s deep cleaning and preventative maintenance project, ensuring it runs efficiently, aligns with brand standards, and is completed on schedule.
• Conduct preventative maintenance audits and lead specialized cleaning initiatives, working closely with the Engineering team and the Front Desk Rooms Blocker to ensure accurate room placement Out of Order (OOO) for scheduled maintenance.
• Lead daily housekeeping operations, ensuring service standards are upheld, guest rooms and VIP arrivals are inspected, and rooms are ready by 4:00 PM daily.
• Supervise, coach, and train team members, providing feedback, performance reviews, and recognition while fostering a positive and accountable work culture.
• Manage scheduling, inventory, maintenance reporting, and compliance with health, safety, and operational protocols.
• Collaborate with Front Office and other departments to ensure smooth communication, operational efficiency, and enhanced guest satisfaction.

Qualifications

YOUR SKILLS & QUALIFICATIONS:

• Proficiency in English (verbal and written)
• High school diploma or equivalent (preferred)
• Minimum 1 year supervisory experience in hotel housekeeping
• Experience with Hotel Property Management Systems, specifically Oracle
• Familiarity with Amadeus (HotSOS) Housekeeping Software (asset)
• Strong training and coaching skills in housekeeping operations
• Ability to perform inspections and ensure adherence to cleanliness and brand standards
• Knowledge of scheduling, room assignment, and workflow coordination in housekeeping
• Skilled in conducting performance monitoring and implementing housekeeping procedures
• Ability to maintain accuracy and efficiency in high-volume hotel environments
  Additional Information

JOB PERKS & BENEFITS:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
  Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
  APPLY TODAY: Whether you’re just launching your career or looking for a new adventure, we invite you to visit www.banffspringsjobs.com to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
  We encourage you to let us know if you require any accommodations through the application/recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: bsh.careers@fairmont.co

• Deliver consistently professional, friendly, and engaging service to guests, addressing concerns promptly and escalating when necessary.
• Oversee and coordinate the property’s deep cleaning and preventative maintenance project, ensuring it runs efficiently, aligns with brand standards, and is completed on schedule.
• Conduct preventative maintenance audits and lead specialized cleaning initiatives, working closely with the Engineering team and the Front Desk Rooms Blocker to ensure accurate room placement Out of Order (OOO) for scheduled maintenance.
• Lead daily housekeeping operations, ensuring service standards are upheld, guest rooms and VIP arrivals are inspected, and rooms are ready by 4:00 PM daily.
• Supervise, coach, and train team members, providing feedback, performance reviews, and recognition while fostering a positive and accountable work culture.
• Manage scheduling, inventory, maintenance reporting, and compliance with health, safety, and operational protocols.
• Collaborate with Front Office and other departments to ensure smooth communication, operational efficiency, and enhanced guest satisfaction