Housekeeping Supervisor

at  Eastons Group of Hotels Inc

JOB OVERVIEW

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

QUALIFICATIONS AND REQUIREMENTS

Minimum: High School Diploma or equivalent. Some college an asset.
1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. S/he must speak fluent English.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

PHYSICAL REQUIREMENTS:

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Remain stationary for extended periods of time
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

DUTIES AND RESPONSIBILITIES

• Assist with scheduling and room assignments to ensure proper coverage.
• Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
• Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
• Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Control expenses and minimize waste within all areas of housekeeping.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Ma guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• Refer to attached additional job responsibilities and Health & Safety duties and responsibility
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning
• Assist with other duties as assigned

ACCOUNTABILITY:

• This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action.