Housekeeping Supervisor - Holiday Inn Express - Fort Lewis at IHG Career

, , United States -

Full Time

Start Date

Immediate

Expiry Date

13 Mar, 26

Salary

28.36

Posted On

13 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervision, Training, Inspection, Guest Satisfaction, Teamwork, Communication, Scheduling, Performance Monitoring, Problem Solving, Attention to Detail, Time Management, Cleaning, Inventory Management, Record Keeping, Deep Cleaning, Customer Service

Industry

Hospitality

Description

JOB OVERVIEW: Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. DUTIES AND RESPONSIBILITIES: Assist with scheduling and room assignments to ensure proper coverage. Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties. Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair. Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. Control expenses and minimize waste within all areas of housekeeping. Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc. Promote teamwork and quality service through daily communication and coordination with other departments. May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction. Report, turn in, and/or log all lost and found items according to established procedures. May regularly assist with deep cleaning projects. May assist with other duties as assigned. ACCOUNTABILITY: This is typically a 3rd layer of supervision in the housekeeping department in a large hotel, or assists the Executive Housekeeper at a smaller property, and whose primary duties are inspecting guest rooms, suites and public areas and instructing employees on corrective action. Qualifications and Requirements: High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English. This job requires ability to perform the following: Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds Frequently standing up and moving about the facility Frequently handling objects and equipment to maintain the facility Frequently bending, stooping, and kneeling Other: Communication skills are utilized a significant amount of time when interacting with guests and employees. Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork. Basic mathematical skills are used occasionally. May be required to work nights, weekends, and/or holidays. The hourly pay range for this role is $16.66 to $28.36. This range is only applicable for jobs to be performed in Joint Base Lewis-McChord, WA. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and any other benefits to eligible employees. You can apply for this role through the link below (or through internal career site if you are a current employee). Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Responsibilities

Supervise and inspect the work of housekeeping staff to ensure quality standards are met. Respond to guest complaints and ensure corrective actions are taken for complete guest satisfaction.