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Housekeeping Supervisor at IHG Career
Theog, Himachal Pradesh, India -
Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Supervision, Housekeeping Standards, Training Needs Assessment, System Knowledge, Shift Handover, Room Allocation, Room Inspection, Liaison, Inventory Management, Stock Control, Shift Briefings, Manpower Planning, Guest Services, Lost Property Management, Valet Service

Industry

Hospitality

Description
* Supervise the implementation of housekeeping standards and procedures in relation to: * Bedroom service * Bathroom service * Valet service * Cleaning service * Linen maintenance * Recommended changes to these standards and training needs on an ongoing basis * Maintain a current and thorough knowledge of all housekeeping systems * Open and close the shift and ensure effective shift hand over * Distribution and collection of keys * Management of all incoming and outgoing calls * Solve employee grievances * Perform Room allocations * Perform Room inspections * Prioritise arrival rooms * Liaise with Front Office for guest and hotel requirements  * Ensure guest valet is processed and delivered in a timely manner * Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories) * Manage all special requests made by guests * Ensure consistency within the department * Management of lost property for the hotel * Ensure you have complete knowledge of room types, layouts and facilities * Manage storage areas * Maintain adequate stock levels * Complete stock takes as required * Maintain stock levels * Conducts shift briefings to ensure hotel activities and operational requirements are known  * Works with Superior and Human Resources on manpower planning and management needs
Responsibilities
The supervisor is responsible for overseeing the implementation of all housekeeping standards across bedroom, bathroom, valet, and cleaning services, while also recommending updates to these standards and identifying training needs.