Housekeeping Supervisor at IHG Career

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

23 Apr, 26

Salary

0.0

Posted On

23 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Procedures, Cleaning Products, Leadership, Communication, Interpersonal Skills, Multitasking, Prioritization, Attention to Detail, Guest Satisfaction, Safety Standards, Team Coordination, Inventory Management, Training, Coaching, Mentoring, Collaboration

Industry

Hospitality

Description

JOB SUMMARY: The Housekeeping Supervisor is responsible for overseeing and coordinating the daily operations of the housekeeping department. This includes supervising the housekeeping team, ensuring cleanliness and hygiene standards are met, managing inventory and supplies, and assisting in training and development of staff. RESPONSIBILITIES: Supervise and coordinate the activities of the housekeeping team to ensure efficient and effective cleaning of guest rooms, public areas, and back-of-house areas. Monitor and maintain cleanliness, hygiene, and presentation standards according to hotel policies and brand standards. Conduct regular inspections of guest rooms and public areas to ensure quality and compliance with standards. Manage inventory, stock levels, and ordering of housekeeping supplies and amenities. Train, coach, and mentor housekeeping staff to ensure high performance and guest satisfaction. Assist in scheduling and allocating work assignments to housekeeping team members. Handle guest requests, complaints, and feedback promptly and professionally. Maintain a safe and healthy work environment by enforcing safety standards and procedures. Collaborate with other departments such as front office and maintenance for seamless hotel operations. Participate in departmental meetings, training sessions, and performance evaluations. QUALIFICATIONS: Proven experience in a housekeeping supervisory or similar role in the hospitality industry. Strong knowledge of housekeeping procedures, techniques, and cleaning products. Excellent leadership, communication, and interpersonal skills. Ability to multitask, prioritize tasks, and work under pressure in a fast-paced environment. Attention to detail and a focus on delivering high-quality service to guests. Familiarity with hotel management software and systems is an advantage. Diploma or degree in hospitality management or a related field is preferred. WORKING CONDITION: This position may require working in shifts, including weekends and holidays. The role involves standing, walking, and lifting heavy objects as part of the housekeeping duties. BENEFITS: Employee discounts on hotel services and facilities Training and development opportunities Health and wellness benefits Opportunities for career advancement within the IHG group At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area. Bring your story, to inspire new ones.

Responsibilities

The Housekeeping Supervisor oversees the daily operations of the housekeeping department, ensuring cleanliness and hygiene standards are met. They supervise the housekeeping team, conduct inspections, manage inventory, and handle guest requests.