Housekeeping Supervisor
Hotel Brand: Holiday Inn Express
Location: Singapore, Singapore
Hotel: Singapore Clarke Quay (SINCQ), 2 Magazine Road, 059573
Job number: 112176
Job Description
The Housekeeping Supervisor will supervise the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel or company business objectives. He/She is accountable for safety, service and execution of the consistent Holiday Inn Express guest experience. He/She will also support and coordinate the administrative matters among Rooms Division – Housekeeping, Front Office and Engineering in ensuring the smooth operations of the Hotel. The duties and responsibilities include but not limited to the following:

GUEST EXPERIENCE:

• Maintain a current and thorough knowledge of all housekeeping systems
• Prioritise arrival rooms
• Liaise with Front Office for guest and hotel requirements
• Ensure guest valet is processed and delivered in a timely manner
• Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
• Management of lost property for the hotel
• Manage all special requests made by guests
• Ensure you have complete knowledge of room types, layouts and facilities
• Perform room audits and ensure monthly room IHG Way of Clean audits are conducted and housekeeping employees are achieving set targets
• Releasing rooms and room status management
• Key work order for Engineering to follow up with the maintenance job.
• Informs Assistant Manager or security of any emergencies brought to Housekeeping’s attention
• Manages the room attendant audit portal
• Following up with Guest request by coordinating with both Engineering and Housekeeping departments

WHAT WE NEED FROM YOU

Supervises Housekeeping team in Singapore’s leading SMART hotel. Responsible for the cleanliness and upkeep of the hotel (442 guest rooms), Great Room dining space, Rooftop swimming pool & fitness facilities and onsite DIY laundry.

• Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
• A positive and keen to learn attitude.
• Great communication skills
• Proficient in written and spoken English and with good communication skills
• Willing to work on weekends, PH and shifts

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the Holiday Inn Express brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to the Holiday Inn Express brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com

WHO WE ARE

At Holiday Inn Express, we’re all about simple smart travel. We proudly offer a straightforward, uncompromising and modern guest experience by providing more where it matters most to our guests. Express Start Breakfast? Included. Easy check-in? Check. All the essentials in a comfy room? They’re all included with a great night’s sleep. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

• Diploma in Hotel Administration, Hotel Management or equivalent and 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training.
• 2 years’ housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience or training
• A positive and keen to learn attitude.
• Great communication skills
• Proficient in written and spoken English and with good communication skills
• Willing to work on weekends, PH and shift