WHO WE ARE

The Land’s End Hotel forms part of the Heritage Attractions Group who own & operate a range of landmark sites throughout Great Britain. The Land’s End Hotel is a 3* 34 Bedroomed Hotel situated at the most south westerly point of mainland Britain.

§ Maintain personal knowledge by completing in-house training & attending courses as required

• Inspect all bedroom & public areas on an ongoing basis & take appropriate step to ensure facilities always meet or exceed company standards as requested by your line manager
• Participate in the development of the hotel’s business strategies outside of your own department as requested
• Monitor status regularly & adjust strategies as appropriate
• Create an environment for employees aligned with the company culture through constant communication & reinforcement
• Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer’s perspective as well as from a business perspective
• Help develop & implement strategies & practices that support employee engagement
• Be willing & confident to organise the day to day running of the department in the absence of your line manage

THE ROLE

The Housekeeping Supervisor is responsible for supporting the Housekeeping Manager to deliver exceptional standards of cleanliness & housekeeping throughout the hotel.

MAIN RESPONSIBILITIES

§ Always deliver exceptional customer service & customer management
§ Deal with customer queries & complaints in a professional & courteous manner ensuring that the guest’s expectations are exceeded by the outcome
§ Ensure rooms are serviced to the correct standard within the allotted time frame
§ Ensure customers are shown promotions at every opportunity (room guides)
§ Take a hands-on role whilst also managing all cleaning duties throughout the LEH building as required by your line manager including but not limited to public areas, guest bedrooms & bathrooms
o Dusting & polishing furniture & fixtures
o Making beds, changing linen & towels in line with LEH training manual
o Cleaning of all glass & mirrors using the specified products & adhering the LEH COSHH & PPE procedures
o Ensuring all bedrooms are stocked with the appropriate number & variety of toiletries & tea tray supplies
o The tidying/cleaning of ‘stays’ in accordance with LEH policy’s & procedures
o Emptying of bins & rubbish as required
o Cleaning & sanitising all bathroom white goods adhering the LEH COSHH & PPE procedures

o Vacuuming/cleaning carpets & hard floors

• Manage delivery, recording & invoicing of all laundry from external companies in accordance with LEH policy’s & procedures
• Ensure you & all staff which you are responsible for are adhering to the company’s policies, procedures as set in the LEH training manual
• Monitor & manage maintenance issues in accordance with LEH policy’s & procedures
• Manage office administration as instructed by your line manager

§ Sorting, washing, loading, & unloading laundry
§ Maintain personal knowledge by completing in-house training & attending courses as required
§ Always adhere to all company policies & procedures
§ To be correctly dressed, clean, tidy & adhere to the LE policy on personal hygiene
§ To arrive for shifts on time & ready to work
§ Be involved & contribute in team meetings
§ Carry out any reasonable request given by a member of the management team

§ Deal with deliveries & report any loss or damage to your line manager

• Maintain accurate stock control, including ordering, delivery checks & wastage as instructed by your line manager

§ Maintain personal knowledge by completing in-house training & attending courses as required

• Inspect all bedroom & public areas on an ongoing basis & take appropriate step to ensure facilities always meet or exceed company standards as requested by your line manager
• Participate in the development of the hotel’s business strategies outside of your own department as requested
• Monitor status regularly & adjust strategies as appropriate
• Create an environment for employees aligned with the company culture through constant communication & reinforcement
• Ensure that the hotel delivers the company experience by reviewing hotel operations from the customer’s perspective as well as from a business perspective
• Help develop & implement strategies & practices that support employee engagement
• Be willing & confident to organise the day to day running of the department in the absence of your line manager

§ Carry out any reasonable request given by your line manager or any senior manager within the hotel & wider business.