Housekeeping Supervisor - Novotel & Ibis Rotorua at Accor

Rotorua, Bay of Plenty, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Supervising, Team Support, Room Checks, Quality Assurance, Coordination, Workflow Management, Training, Coaching, Mentoring, Guest Request Response, Collaboration, Supply Maintenance, Hands-on Work, High Standards, Teamwork, Personal Presentation

Industry

Hospitality

Description

Company Description Join us at Novotel — where life doesn’t just happen, it hums, buzzes and bursts with passion! As a global leader in hospitality, we welcome you exactly as you are. With us, you’ll find a role and a brand that matches your personality — whether you’re bold, calm, quirky, quietly brilliant, or all of the above. We’ll back you to grow and learn every day, helping you find purpose in your work and explore the endless possibilities across the wider Accor family. By joining us, you’ll become a Heartist® — because at the end of the day, hospitality isn’t just a job. It’s a work of heart. You’ll step into a genuinely caring environment, surrounded by a team where you can fully be yourself. It’s a place to grow, to discover new paths, and to chase career opportunities — right here in your hotel, across other properties, throughout the country, or even on the other side of the world if adventure calls. You’ll also enjoy exclusive benefits (the kind you’ll definitely want to brag about), plus real recognition for the mahi you put in each day. And no matter your role, everything you do with us will carry meaning. You’ll help create moments that stick — memorable, impactful experiences for guests, colleagues, and even the planet. Hospitality is a work of heart. Come join us — and become a Heartist®. Job Description Do you love the idea that guests leave absolutely raving about their stay because your team worked their magic behind the scenes? Do you get a quiet thrill from a perfectly made bed, a spotless corridor, and a room so crisp it practically sparkles? Are you the calm, collected type who stays cool as a cucumber even when the departures list is long and the clock is ticking? If so, this could be your perfect next step. As a Housekeeping Supervisor at Novotel & Ibis Rotorua, you’re not just leading a team — you’re leading the charge in delivering the first and last impression our guests take with them. You’ll be the operational heartbeat of the department, making sure our Heartists have what they need, rooms are guest-ready, and standards are consistently shining. Every fresh room, every seamless turnaround, every delighted guest — you had a hand in making it happen. What you will be doing: Supervising and supporting a diverse team of Room Attendants and Housepersons across two bustling hotels Conducting room checks to ensure quality, consistency, and those signature “wow” moments Supporting the Housekeeping Manager in coordinating daily operations, allocating rooms, and managing team workflow Training, coaching, mentoring, and uplifting your Heartists so they thrive and grow Responding to guest requests and ensuring their experience is exceptional Collaborating closely with Front Office and Maintenance to keep operations running smoothly Helping maintain housekeeping supplies, linen levels, and equipment Jumping in hands-on when needed — because great leaders lead from the front If you’re someone who loves high standards, smooth operations, genuine teamwork, and creating an environment your team can be proud of, then we’d love to hear from you. Qualifications Your experience and skills will include: Warm, caring but firm personality 2+ years experience as a housekeeping supervisor Enthusiasm and commitment to deliver exceptional service Ability to multitask with a can-do attitude Excellent verbal and written communication skills Ability to cope under pressure without negative impact A high standard of personal presentation Additional Information Why join Accor? Because we don’t just offer jobs — we offer glow-ups, good times, and great perks: • Learn Your Way – Unlock the Accor Academy and earn while you learn. Yes, you heard that right… getting smarter on the clock. • Work Your Way – We believe in balance. Work hard, rest hard, live well. • Benefits Your Way – Enjoy Heartist perks like discounted food, drinks, and accommodation worldwide — the kind of discounts that make your friends suspicious. • Crisp, clean uniforms – Provided, washed, and laundered daily. Your laundry basket at home will miss you. • EAP Support – Access to our Employee Assistance Program, because sometimes life throws lemons and we help you squeeze them. • Refer a Friend – Bring someone awesome into the team and earn a reward. It’s a win-win… plus bragging rights. Join us — your future self might just high-five you. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know. Job-Category: Rooms Job Type: Permanent Job Schedule: Part-Time

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Responsibilities

The Housekeeping Supervisor will lead and support a diverse team of Room Attendants and Housepersons across two hotels, ensuring rooms meet quality standards and coordinating daily operational workflow.