Housekeeping Supervisor at Relais & Châteaux Park-Hotel Egerner Höfe

Inverness, Scotland, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

35677.0

Posted On

21 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping management, Team leadership, Quality control, Staff training, Health and safety compliance, Inventory management, Laundry operations, Guest relations, Performance management, Sustainability management, Communication, Problem solving, Time management, Attention to detail, Operational efficiency

Industry

Hospitality

Description

Company Description The Torridon is a family‑owned, five‑star boutique resort set amidst 58 acres of magnificent parkland on the shores of Loch Torridon in the Scottish Highlands. Surrounded by rugged mountains, dramatic scenery, and shimmering lochs, it offers one of Scotland’s most spectacular and secluded escapes. Job Description MAIN RESPONSIBILITIES: Guests & Quality Supervise and prepare the housekeeping of all resort public areas to 5*-Forbes standards Supervise and prepare housekeeping of resort bedrooms to a 5-star-Forbes standard Supervise and assist with washing and ironing of guest laundry – Forbes standard Communicate with guests during their stay so their expectations are exceeded. Supervise and Assist with Turndown service to a +1 Forbes-standard Quality check arrival bedrooms to ensure ready for arrival and exceed expectations. Report any faults, breakages, or sub-standard quality in rooms to head housekeeper. Supervise and assist with guest housekeeping requests Team Liaise with A/HHK in co-ordinating the team for housekeeping shifts Performance supervises to ensure every team member is a top performer Performance supervises your team members on shift with you so they are working in a positive and productive friendly environment. Report development to A/HHK Supervise and assist with the cleaning of team bedrooms for new arrivals and team areas Supervise and assist with the washing of team uniforms Productivity Re-stock and replenish equipment and supplies in the cupboards. Monitor stock and request orders to ensure the shift is efficient without running out of specific items. Ensure all machinery and equipment is in good working order. Ensure that room cleaning timed schedules for preparing arrival and stay-over rooms are supervised to meet deadlines. Supervise and assist with organising and distribution of laundry and linen Follow SOPs and make suggestions as required if efficiency and effectiveness can be improved. Health & Safety Supervise the health and safety on shift, record and diagnose hazards Ensure complete compliance of self and team with Health & Safety regulations. Ensure the psychological safety of all team members so they do not fear speaking to you or any other member of the team. Sustainability Proactively supervise ESG on your shift in reducing energy consumption and wastage, and create ideas for embedding the policy within your team and your department. Be able to clearly communicate our ESG policy and Earth Check to the team, guests, and suppliers. Qualifications EXPECTED BEHAVIOURS Friendly Pleasant, kind and easy to talk to. Aspirational Have hopes and desires to achieve your goals. Honest Have integrity so you can be trusted, straightforward and truthful. Challenging Interested in testing your ability, skills, and the way you think. Additional Information Longevity & Career Growth – rewarding commitment and supporting progression. Service Milestones Service recognition after 1, 5, and 10+ years Sabbatical After 10 years of service, you may take a 4-week, consecutive unpaidsabbatical as a temporary, voluntary leave of absence. Mentoring & Coaching Opportunities Access to a coaching and mentoring programme for future development on-site and with associated colleagues Stage and off-site training experiences Opportunity to complete a placement or stage at another property POB. LS or R&C. Leadership Training Opportunity to develop your leadership skills on-site via our Torridon Programme or via HIT, MI -scholarships Individual Training Plan A dedicated unique training plan created for you to allow you to professionally develop and grow at Torridon and for future career roles. See annual training plan for what is available. Health & Wellbeing – supporting physical, mental and emotional wellness Well-being and Learning Grant Apply for £250 for you to use to develop your skills as an amazing human being. Learn a new skill, hobby, activity (non-work or work related) that will allow you to grow and personally develop and more importantly make you smile. Complete the application form and let us know what you would like to do next. Fitness You are eligible for 50% discount at the Local Torridon Fitness Centre. To make an enquiry and book an assessment appointment. We also have a small gym in the Torridon Team House and you have access to virtual gym classes via the Hospitality Action App. Get in the Outdoors Join in on a Torridon outdoor activity for free. Ask Veshengo when there are any spaces. Employee Assistance Programme Hospitality Action a provides 24/7 confidential support for all Torridon team members. This includes crisis help, counselling, wellbeing resources, and professional guidance for finance, health and parenting. Digital Wellbeing Platform Visit hospitalityaction.spectrum.life - Click New User, create an account - Use your organisational code: TORRIDON Links to podcasts, digital gym, digital GP, goal setting and discounts and savings at major UK retailers such at Boots, M & S and Tescos. Cycling Team Bikes are available for you to use to cycle on the road to the shop. Not suitable for off-road cycling. Just let Torridon Outdoors know of any repairs needed. Always wear a helmet. Taking bikes is at your own discretion and safety. Time off & Flexibility - encouraging rest, balance and recovery. Holidays 28 Days Holiday (including bank holidays), you earn an additional 1 day after 2 years of service, additional 1 day after 5 years, and further 2 days after 10 years – making a maximum 32 days, per annum. Compassionate & Bereavement leave The Torridon recognises that bereavement is deeply personal and affects individuals differently. The organisation is committed to supporting team members with practical, fair and compassionate paid leave, as set out in the official policy. Flexible Rotas At The Torridon, we recognise that flexibility at work is essential for supporting wellbeing, maintaining a healthy work–life balance, and ensuring our team feel valued and respected. Our commitment to providing flexible rotas is grounded in fairness, operational needs, and individual circumstances. Please speak to your manager to discuss your needs. Financial & Security – providing stability and peace of mind. Referral Bonus If you refer a friend, you will receive £300 after 3 months and on successful completion of probation for a team member and £700 for a senior team member (Assistant Manager and above). Pension Standard Pension Contributions (from start of employment) Employer contribution: 3% Employee contribution: 5% Enhanced Pension Contributions (after 5 years of continuous service) Employer contribution: 4% Employee contribution: 6% Long-Service Pension Contributions (after 10 years of continuous service) Employer contribution: 5% Employee contribution: 7% Death in service After 2 years – death in service provisions will be made to pay 3 x annual salary if you are a manager. Tronc You will receive a fair, transparent, tronc including service charge and tips which is distributed via our 3rd party Tronc Master. All details are available on Blink. Emergency access to grant and funding Our EAPprogramme can provide emergency finals assistance for help with costs for re-homing, heating, essential costs for children and crisis support. Longevity Performance Bonus £250 at 5 years, £500 at 10 years, £750 at 15 years, £1,000 at 20 years – paid on date of anniversary of employment. Recognition & Rewards – celebrating performance and contribution Top Performer Meal Once you become a top performer you can have a meal on us, Breakfast, Lunch or Dinner inc – 1 x pre dinner drink- with a friend in the Bo. - Book with Ross and please note this may be subject to space and availability on the day. Be our Guest After successful completion of your probationary to Top Performer book to experience an overnight stay in a hotel bedroom enjoy breakfast and one meal including a drink. Annual Awards Award for a team member who clearly has demonstrated how they have embodied our values of passion, daring, driven and integrity. Being a ‘GEM’ Recognition form your manger as a gem for showing clear signs of our values (daring, driving, passion and integrity) and behaviours (aspirational, challenging, friendly and honest). Team events An annual programme of team events during the year finished with a celebratory ceilidh at the end of the year. Lifestyle & Travel perks – enhancing quality of life and enjoyment Restaurant Discount You can benefit from a 50% discount on all food served at the Bo & Muc and 1887 restaurants –(does not include drinks and booking is required). Hotel Discounts Stay at any of Pride of Britain or Luxury Scotland property in the UK at a special rate of £100.00 (PoB) / £75 (LS) bed and breakfast, per room. This must be booked by one of the Leadership Team and is subject to availability. You can also request a friends and family stay at The Torridon, this is subject to availability and is the same as the Luxury Scotland rate - please use this form to enquire Relais & Chateau - £100 per night inc Breakfast + 25% off food and 1 pre-dinner drink per person per stay. We have a ‘sister’ property “The Lovat” at Fort Augustus where a complimentary stay inclusive of dinner, bed & breakfast is available to you as a member of team at The Torridon, again subject to availability and please book via the Leadership Team. The Torridon Shop all items for sale with a discount of 15% Friends and Family Rate You can request a friends and family rate limited to one stay per person per year at £75 bed and breakfast. Workplace Support – Helping team members succeed day to day. Subsidised meals Meals are cooked daily by the dedicated team chefs. All meals are provided to all team members while on duty. All Team members may also opt‑in for meals when off duty, for a charge. Uniform Full uniform is provided for you to wear to ensure our 5* standard for all team members, replacement uniform can be requested at any time to ensure standards are maintained. Treat Friday Every Friday - we have an extra 'treat' at staff tea - cake, biscuit, pudding - keeping it sweet. Department: Housekeeping Compensation: GBP 30677.00 - GBP 35677.00 - yearly

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Responsibilities

Supervise and maintain housekeeping standards for bedrooms and public areas to 5-star Forbes requirements. Coordinate team shifts, manage inventory, and ensure compliance with health, safety, and sustainability policies.