OVERVIEW

Rockwater Secret Cove Resort, part of the Evergreen Hospitality Group, is a uniquely structured coastal property featuring a blend of accommodations, including Oceanview cabins, lodge rooms and luxury Tenthouses nestled into the forested bluff. The housekeeping team is responsible for servicing not just a variety of room types but also navigating a spread-out, multi-terrain layout accessible by trails, stairs, and boardwalks.
The Housekeeping Supervisor plays a critical role in leading the team to maintain high standards of cleanliness, efficiency, and guest satisfaction across this one-of-a-kind property. This position oversees all aspects of the housekeeping and laundry operation and works hands-on to support a small, hardworking team. The supervisor also manages inventory and supply control, supports staffing and training, and reports directly to the Operations Manager

REQUIREMENTS

• Minimum 2 years of hotel or resort housekeeping experience; supervisory or lead role preferred.
• Comfortable with physical tasks and movement across uneven terrain and stairs. Excellent communication, leadership, and organizational skills.
• Positive attitude with a problem-solving mindset and strong guest-service orientation.
• Able to lift up to 40 lbs and be on feet for extended periods.
• Proficiency with spreadsheets or digital checklists is an asset.
• Must be available weekends, holidays, and during peak season.

Why Join Us:

• Work in a beautiful oceanfront setting with a passionate and supportive team
• Opportunity for growth within the resort and broader Evergreen Hospitality network
• Staff discounts on food, accommodation, and resort activities
• A collaborative, respectful, and guest-focused workplace culture

How to Apply: Please submit your resume and a brief cover letter outlining your experience and interest in the role. We thank all applicants for their interest, however only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $24.00-$28.00 per hour

Language:

• English (preferred)

Work Location: In perso

Guest Experience:

• Respond quickly and professionally to guest complaints or service requests.
• Ensure that all rooms are cleaned to meet guest expectations, including accommodating special requests such as allergies or celebrations.
• Coordinate early check-ins, late check-outs, and room changes with Front Desk staf

Property-Wide Housekeeping Oversight: Supervise daily housekeeping and laundry operations across diverse accommodation types, including:

• Luxury Tenthouse Suites (accessed via boardwalk on forested terrain)
• Oceanfront Cabins Main Lodge Rooms
• Public areas such as washrooms, spa, pool and event spaces o Assign room cleaning schedules based on occupancy, check-ins/outs, and guest requests.
• Conduct regular inspections to ensure rooms meet Rockwater’s standards of cleanliness and presentation.

Team Leadership & Support:

• Lead by example and provide hands-on assistance with cleaning, laundry, and setup during peak times.
• Train and mentor staff, ensuring consistency in procedures and attention to detail across all units.
• Monitor staff performance and attendance, reporting concerns to the Operations Manager.

Guest Experience:

• Respond quickly and professionally to guest complaints or service requests.
• Ensure that all rooms are cleaned to meet guest expectations, including accommodating special requests such as allergies or celebrations.
• Coordinate early check-ins, late check-outs, and room changes with Front Desk staff

Inventory & Supplies Management:

• Maintain par levels of linens, amenities, and cleaning supplies in multiple supply points across the property.
• Track, rotate, and restock supplies to avoid shortages or waste.
• Conduct regular inventory counts and submit reports to the Operations Manager.

Health & Safety:

• Ensure staff follow WorkSafeBC regulations and safety procedures, especially when moving between terrain areas.
• Oversee proper handling and labeling of cleaning chemicals and PPE.
• Support environmentally sustainable cleaning practices in line with resort goals.

Communication & Coordination:

• Liaise with Front Desk, Maintenance, and Guest Services to report issues, align on guest needs, and support smooth turnover of rooms.
• Communicate changes in occupancy, group bookings, and weddings to team.
• Participate in daily team briefings or operational meetings as required.