POSITION SUMMARY

River Rock Casino Resort is currently recruiting for a Housekeeping Supervisor in the Housekeeping Department. This position is responsible for overseeing the daily activities of Room Attendants, Houseman and Seamstress/Laundry employees while maintaining a safe and welcoming work environment for all employees.

Duties and responsibilities for our next Housekeeping Supervisor will include:

• Monitors Housekeeping operations & directs shift work assignments
• Records telephone calls regarding requests and ensures that action is taken and recorded
• Reviews the list of prospective check-outs and empty room to assign workload in priority
• Manages the key inventory
• Runs discrepancy, arrival and Opera reports
• Manages dry cleaning for guests
• Maintains the Lost and Found
• Inspects building and records engineering deficiencies in a logbook/database
• Manages the uniform dry-cleaning program for the food and beverage and hotel staff
• Conducts orientation and in-service training to new team members
• Conducts monthly inventories
• Performs cleaning duties as needed
• Conducts room inspections and reports results to the Manager, Housekeeping
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.

Successful candidates will demonstrate the following qualifications:

• Available to work up to 40 hours per week in a variety of shifts including evenings, graveyards and weekends as we operate 24 hours per day, seven days a week
• High School Diploma
• Post-secondary in hospitality or hotel education or suitable combination of education and experience
• SIR, Smart Serve or IGB Certificate, WHMIS
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office (Word, Excel and Outlook), Fidelio software an asset
• Minimum 1-year experience in housekeeping management
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
• A willingness to learn, develop and achieve new skills for personal and professional development
• Live GCE Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence and Citizenship.
• A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence

Candidates must be ready and willing to work a flexible schedule, including graveyards, weekends and holidays. The hours of work will be based on operational and business needs

• Monitors Housekeeping operations & directs shift work assignments
• Records telephone calls regarding requests and ensures that action is taken and recorded
• Reviews the list of prospective check-outs and empty room to assign workload in priority
• Manages the key inventory
• Runs discrepancy, arrival and Opera reports
• Manages dry cleaning for guests
• Maintains the Lost and Found
• Inspects building and records engineering deficiencies in a logbook/database
• Manages the uniform dry-cleaning program for the food and beverage and hotel staff
• Conducts orientation and in-service training to new team members
• Conducts monthly inventories
• Performs cleaning duties as needed
• Conducts room inspections and reports results to the Manager, Housekeeping
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders (guests, ownership and employees)
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed.