POSITION SUMMARY:

The Housekeeping Supervisor at The Terrace at Crystal is responsible for overseeing the daily operations of both the housekeeping and laundry departments. This leadership role ensures the skilled nursing facility is maintained in a clean, safe, and sanitary condition, and that residents’ personal laundry and facility linens are properly handled, processed, and returned. The supervisor ensures all activities comply with applicable state, federal, and local regulations, and supports the comfort, dignity, and well-being of all residents.

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• At least 2 years of experience in a healthcare housekeeping or laundry department.
• Minimum of 1-year supervisory experience preferred, particularly in a long-term care or skilled nursing facility.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Strong understanding of infection prevention, safety protocols, and housekeeping/laundry best practices.
• Effective leadership, organizational, and communication skills.
• Ability to prioritize tasks and maintain a calm, professional demeanor during high-demand periods.
• Proficient in basic computer usage, including documentation and scheduling tools.

PHYSICAL REQUIREMENTS:

• Ability to stand, walk, bend, stoop, lift, and carry throughout the shift.
• Must be able to lift and move up to 50 lbs.
• Exposure to heat, cleaning chemicals, and possible biohazards.

• Supervise, train, and support housekeeping and laundry staff to ensure high standards of cleanliness and service.
• Oversee daily cleaning schedules and tasks for all resident rooms, bathrooms, common areas, and administrative offices.
• Direct laundry operations, including proper sorting, washing, drying, folding, and return of resident and facility laundry.
• Conduct regular inspections of housekeeping and laundry areas to ensure compliance with infection control and quality standards.
• Maintain accurate records, cleaning logs, and laundry reports; ensure documentation supports regulatory compliance.
• Communicate effectively with nursing and other departments to respond promptly to special requests or concerns regarding cleanliness and resident clothing/linen.
• Monitor inventory levels and coordinate ordering of cleaning supplies and laundry products to ensure department readiness.
• Evaluate staff performance and participate in hiring, coaching, and corrective action when necessary.
• Respond to emergency situations, including spills, accidents, or laundry equipment malfunctions.
• Participate in Quality Assurance and Performance Improvement (QAPI) initiatives and survey preparation.
• Foster a safe, respectful, and team-oriented work environment in compliance with The Terrace at Crystal’s policies.