Why Work at The National?
A career at The National, Autograph Collectionmeans working at one of the most breathtaking luxury hotels in Oklahoma City. Located in the historic First National Center, this stunning hotel features 146 guest rooms, the award-winning Tellers Italian restaurant, and The Great Hall, an iconic social and event space. Employees at The National take pride in delivering refined hospitality in an awe-inspiring setting, where history meets modern elegance.
The First National Center & The National Hotel, Autograph Collection – Oklahoma City
A historic icon reimagined, The First National Center stands as the crown jewel of downtown Oklahoma City. Originally built in 1931, this breathtaking Art Deco masterpiece has been meticulously restored, seamlessly blending its rich past with modern luxury. Spanning over 1.1 million square feet, the property is a vibrant mixed-use destination featuring The National Hotel, Autograph Collection, Stock & Bond steakhouse, Tellers Italian restaurant, The Great Hall bar, The Library of Distilled Spirits, luxury retail, premier event spaces, and The First Residences at First National, which offer upscale living with unparalleled amenities in a truly historic setting.
At the heart of The First National Center is The National Hotel, Autograph Collection, a premier luxury destination housed within this architectural masterpiece. Featuring 146 elegantly designed guest rooms and suites, The National blends historic elegance with modern sophistication, offering an unparalleled experience with world-class dining, bespoke accommodations, and exceptional service. As part of the Autograph Collection by Marriott, The National is more than just a place to stay—it’s a destination rich in character, artistry, and history.
Both The First National Center and The National Hotel are driven by a passion for excellence, innovation, and world-class hospitality. Whether visiting for business, leisure, or a special occasion, guests are immersed in a one-of-a-kind experience where history meets modern-day luxury. For those who take pride in maintaining and enhancing an architectural masterpiece, this is an opportunity to be part of something extraordinary.
Housekeeping Supervisor
DEPARTMENT: Housekeeping
REPORTS TO: Director of Housekeeping
STATUS: Non-Exempt

POSITION SUMMARY:

Under general supervision of the Director of Housekeeping, oversees and coordinates the daily activities of the Housekeeping staff to ensure the cleaning of guestrooms, halls and lounge areas in the Hotel to meet guest satisfaction.

KNOWLEDGE, SKILLS AND ABILITIES:

• High school diploma or equivalent required.
• Strong computer skills and experience with Word and Excel.
• Must have a working knowledge of company policies and procedures as outlined in the employee handbook.
• Previous housekeeping and supervisory experience.
• Must have an aptitude for guest services and have a positive attitude.
• Must be able to work a flexible schedule.

• Assist Director of Housekeeping in his/her absence to facilitate all aspects of daily housekeeping operations. Provide feedback on staff performance to Director of Housekeeping.
• Assist in determining specific work assignments for room attendants and support staff according to the staffing guides and occupancy rate. Distribute assignment, making any necessary changes as they occur during the shift.
• Ensures an attractive and clean facility for guests in rooms and all public areas, including offices and supply closets.
• Monitor the progress of housekeeping associates each day: ensure associates are adequately trained, familiar with company policies and procedures, cleaning to standards, finishing in a timely manner, comfortable with their job, etc.
• Make sure all housekeeping associates are in clocking-in properly in the time & attendance system and in uniform each workday.
• Assist in keeping payroll budgets for housekeeping associates in line with the departmental budget, reporting the daily and weekly reports accurately.
• Make sure employees have received quality control training as needed. Enforce correct use of chemicals and equipment as trained. Check all cleaning aids and equipment, ensuring compliance with hotel safety guidelines.
• Schedule daily special cleaning projects for room attendants and inspectors.
• Coordinate linen handling such as daily inventory and sorting, weekly and monthly inventories, clean linen distribution, soiled linen collection, storage room organization and security, and proper cart loading and security.
• Ensure that ready rooms are being reported to the front desk by 10:00 am and steadily throughout the day. All rooms are reported by 4:00 pm regularly.
• Comply with and ensure compliance with key security procedures.
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
• May perform duties of Housekeeper if staff levels are inadequate.