Housekeeping Team Leader - Holiday Inn Express Chennai OMR at IHG Career

, , India -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operational Leadership, Team Support, Quality Standards, Guest Service, Health Safety Compliance, Administrative Duties, Coaching, Training, Cleaning Standards, Inventory Management, Communication, Problem Solving, Attention to Detail, Time Management, Safety Protocols, Guest Interaction

Industry

Hospitality

Description

Key Responsibilities 1. Operational Leadership Supervise, assign, and inspect daily work of housekeeping attendants. Ensure guest rooms, corridors, public areas, and back-of-house spaces meet brand cleanliness and appearance standards. Monitor room readiness and communicate status to Front Office. Conduct periodic inspections and take corrective action where needed. 2. Team Support & Supervision Coach, train, and develop housekeeping attendants on procedures and service standards. Provide clear directions and daily task assignments during briefings. Support team performance, address attendance and conduct issues professionally. Lead by example in guest interaction, cleanliness, and safety protocols. 3. Quality & Standards Maintain consistent delivery of Express Housekeeping standards — clean, simple, and efficient. Ensure proper use of cleaning supplies, tools, and equipment. Report maintenance issues promptly to Engineering. Uphold hotel brand standards regarding room appearance, amenities placement, linen presentation, and lost & found procedures. 4. Guest Service Respond promptly and courteously to guest requests and complaints. Ensure special requests (late check-outs, extra amenities, deep cleans) are actioned accurately. Promote a warm and helpful environment with attention to guest comfort. 5. Health, Safety & Compliance Enforce proper handling and storage of chemicals and cleaning supplies. Ensure team adheres to safety and security policies (e.g., locked carts, guest privacy). Participate in emergency response and evacuation procedures as required. Maintain housekeeping carts, storage area organization, and inventory control. 6. Administrative Duties Record daily cleaning activities, lost & found items, and report unusual incidents. Assist in inventory management of linen, amenities, and housekeeping supplies. Support scheduling and staffing adjustments in coordination with the Executive Housekeeper.

Responsibilities

The Housekeeping Team Leader supervises daily housekeeping operations, ensuring cleanliness and presentation standards are met. They coach and develop team members while addressing guest requests and maintaining safety protocols.