Housekeeping Working Supervisor - Hilton Hawaiian Village at Hilton Hotels & Resorts

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

33.72

Posted On

23 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Housekeeping Leadership, Communication, Training, Supervision, Organization, Problem Solving, Attention To Detail, Time Management, Customer Service, Teamwork, Adaptability, Physical Stamina, Inventory Management, Report Preparation, Safety Awareness, Judgment, Computer Skills

Industry

Hospitality

Description

The iconic Hilton Hawaiian Village Waikiki Beach Resort is looking for a Housekeeping Working Supervisor to join the team. Situated on 22 acres along Waikiki's broadest stretch of sand with 2,860 rooms and 17 food and beverage outlets, this premier meeting destination offers over 150,000 sq. ft. of function space and Waikiki's most unique meeting and event venues. Our team members cherish our award-winning culture, which includes great benefits such as competitive health plans, career advancement opportunities, and the Go Hilton Travel Discount program. We are confident you will enjoy being part of a team that was ranked #1 on the Great Places to Work and Fortune’s World’s Best Workplaces list! The ideal candidate will have schedule flexibility and previous housekeeping leadership experience Shift Pattern: full availability, weekends and holidays required The hourly rate: $26.98 to $33.72 The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Access to pay when you need it through DailyPay Medical Insurance Coverage – for you and your family Mental health resources including Employee Assistance Program Best-in-Class Paid Time Off (PTO) Go Hilton travel program: 100 nights of discounted travel Parental leave to support new parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications 401K plan and company match to help save for your retirement Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount Career growth and development Team Member Resource Groups Recognition and rewards programs *Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable. What will I be doing A Housekeeping Supervisor is responsible for supervising, directing, assisting, and assuring the completion of housekeeping tasks assigned to Housekeeper I - Rooms, Housekeeper I - GC and Housekeeper II, in the guest rooms, corridors, and public spaces to maintain Hilton's high standards of cleanliness. Adhere to and administer the Hotel's rules and regulations, and the department's policies and procedures. Specifically, you would be responsible for performing the following tasks to the highest standards: Visually inspects VIP rooms, guest rooms, corridors, lobbies, function rooms, public facilities for cleanliness and appearance by extending arms over head, touching, smelling, hearing, reaching, lifting, climbing, bending, stooping, kneeling, standing and working at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time. Requires the ability to provide clear direction, instruction and guidance to subordinates verbally and via the phone. Trains, monitors and follows-up on performance of assigned Housekeepers. Provides organization, instruction, guidance, communication, counselling, as well as exercise good judgement, while reinforcing Hilton's high standards of quality. Requires the ability to clearly communicate verbally and via the telephone. Prepares assignments to correct cleaning discrepancies and supply requisitions for Housekeepers to maintain par stock in linen closets, utility rooms, etc. Prepares work performance reports and follows-up on all personnel assigned to work area and submit to the Housekeeping staff. Ensures all jobs are completed within the shift. Inputs and retrieves necessary information into a moderately complex computer system. Prepares necessary reports, for example: P.M. room status report. Takes requested inventories and surveys of furniture, fixtures, equipment and supplies, etc. Ensure that carts, linen/supply closets, and utility rooms are kept clean, neat, and stocked according to departmental guidelines. Ensures that all housekeepers secure all supplies and tools necessary for the completion of their jobs as the need arises. Transports operating and non-functional equipment, furniture and supplies to and from work areas. Requires lifting up to 50 lbs., pushing/pulling up to 1000 lbs. Upon inspection of rooms (including VIP rooms), makes certain all VIP supplies, amenities, furniture, fixtures and equipment are in place. Reports and follows-up on all maintenance deficiencies in guest rooms and corridors via work orders. Telephones deficiencies considered emergencies (i.e. overflowing toilets or broken pipes in bathrooms, lights out in bathrooms, closets, or corridors, broken mirror or window) to the maintenance department. Expedites special guest requests, such as extra towels, blankets or pillows. Issues and receives assignments, cellular phones and keys to Housekeepers assigned. What are we looking for? EDUCATION Any combination of education and experience that provides the required knowledge, skills, and abilities. High School education preferred. EXPERIENCE Minimum six months supervisory experience or one year of comparable Housekeeping experience required. LICENSES OR CERTIFICATES CPR certification and/or First Aid training preferred. GROOMING All team members must maintain a neat, clean and well-groomed appearance (specific standards available). OTHER Ability to speak another language in addition to English is preferred, with Japanese being the most desirable. SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. Ability to reach, climb, bend, stoop, kneel, walk, stand, work at ground level and up to thirty feet above ground level on cherry pickers and/or ladders continuously for extended periods of time. Ability to work independently with minimal supervision. Ability to grasp, lift, and/or carry, or otherwise, move or push heavy equipment and/or furniture on a hand cart/truck weighing a maximum of 500 lbs. Ability to grasp, lift, and/or carry a maximum of 50 lbs. Ability to read, write, speak and understand the English language sufficient to communicate with employees, staff and guests and perform all essential job functions such as complete forms such as a room status report. Ability and knowledge to use heavy equipment such as shampoo machine, extraction machine, wet/dry vacuum, etc. Ability to provide clear direction, instruction, guidance, exercise judgement and implement control over the performance of subordinates. Ability to organize and prioritize work and meet deadlines. Ability to communicate via the telephone. Ability to input and retrieve information with a moderately complex computer system. Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Responsibilities

The Housekeeping Working Supervisor is responsible for supervising and directing housekeeping tasks to maintain cleanliness standards. This includes training staff, inspecting rooms, and ensuring all jobs are completed within the shift.