As a family-owned business built on genuine relationships, the character and quality of our staff is integral to delivering the culture of service our clients expect. Members of our team serve each other, our partners, and their community with kindness and respect, while inspiring successful returns for everyone. The diverse and intimate size of Naples Hotel Group encourages each associate’s voice to be heard, fostering a dynamic environment of communal creativity that’s rife with opportunities for advancement.
The Houseperson will assist the housekeeping department in maintaining cleanliness of public areas as well as assisting in transporting linen. You will be focused on optimizing each guest’s experience by living out our company purpose of “hospitality from our family to yours”.

QUALIFICATIONS

• Experience working in housekeeping, preferably in hospitality
• This position is on their feet for the majority of their shift and requires a great deal of standing, walking, bending, stretching, pushing, lifting, pulling, twisting, using arms and hands, and attention to detail.
• Must be able to lift, push, or pull 50 pounds
• Ability to work a flexible schedule to include mornings, days, evenings, weekends, and holidays.

• Remove soiled linen from housekeepers’ cart and transport to the laundry room.
• Cross train in laundry and be able to assist with laundry as needed
• Stock storage areas with guest supplies and clean linen
• Inform Executive Housekeeper of deficiencies in guest supplies
• Maintain cleanliness of public areas such as the pool, hallways, restrooms, fitness center, entry, lobby, and breakfast area by removing trash, emptying trash cans, stocking toilet paper and paper towels, sweeping, mopping, vacuuming, washing windows, etc.
• Greet each guest that you encounter during your shift with a friendly smile.
• Ensures uniform and personal appearance are clean and professional.
• Follow hotel procedures for reporting and turning in lost and found articles.
• Coordinate with other departments as necessary to resolve service requests or problems.
• Ensure guest and associate safety by following established security procedures including emergency procedures, key security and protecting guest and company confidential information.
• Follow all company and safety procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.