• Establishing a personal rapport with the guest in order to learn about their needs and expectations

• Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery

• A personalized touch during all guest interactions to ensure they feel welcome and special

• Must be able to work a variety of shifts mornings, afternoons, evenings and holidays

• Strong and effective communication with all other departments, and solid team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)

• In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience. Employment Experience And Educational Requirements

• In order to be considered for this role, you have experience with POS systems, Excel and Outlook

• You are able to work well under pressure in a fast-paced environment

• Previous hotel front office experience or education completed within hospitality sector required

• Degree or Diploma in Hospitality is preferred but not required

• Professional in presentation and demeanor

• Self-motivated, excellent organizational skills and the proven ability to work well under pressure Physical Demands

• Required to stand for extended periods throughout the shift.

• Ability to sit for extended periods while operating the switchboard and completing administrative tasks.

• Repetitive hand, wrist, and finger movements (typing, data entry, processing payments,

• Establishing a personal rapport with the guest in order to learn about their needs and expectations

• Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery

• A personalized touch during all guest interactions to ensure they feel welcome and special

• Must be able to work a variety of shifts mornings, afternoons, evenings and holidays

• Strong and effective communication with all other departments, and solid team work required between all inter-related departments (Housekeeping, Conference Services, Tours, Accounting, etc)

• In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience. Employment Experience And Educational Requirements

• In order to be considered for this role, you have experience with POS systems, Excel and Outlook

• You are able to work well under pressure in a fast-paced environment

• Previous hotel front office experience or education completed within hospitality sector required

• Degree or Diploma in Hospitality is preferred but not required

• Professional in presentation and demeanor

• Self-motivated, excellent organizational skills and the proven ability to work well under pressure Physical Demands

• Required to stand for extended periods throughout the shift.

• Ability to sit for extended periods while operating the switchboard and completing administrative tasks.

• Repetitive hand, wrist, and finger movements (typing, data entry, processing payments,