REF NUMBER: ASHFIELD RQ1552096

Please do not apply for this role unless your CV meets the following general requirements, as well as the more specific ones listed further down the ad:
You must be UK based and have the right to work in the UK.
For office based and hybrid roles, your commute to the place of work must be less than 1 hour.
This is a temporary role. Please do not apply if you are seeking a permanent position.

QUALIFICATIONS:

3 GCSEs at Grade A–C (or equivalent), including English and Mathematics.

SKILLS & EXPERIENCE REQUIRED:

• Previous administrative or office-based experience, preferably within housing or a public service environment.
• Strong communication skills, both written and verbal, with a polite and helpful telephone manner.
• Experience in customer service, dealing with the public in a professional and empathetic manner.
• High attention to detail and accuracy in data entry and written work.
• Excellent organisational skills with the ability to manage multiple tasks and meet deadlines.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, etc.) and able to use housing-related databases.
• Experience of call handling and logging enquiries efficiently.
• Ability to produce and format letters, reports, and other documents to a professional standard.

WHAT’S INVOLVED WITH THIS ROLE:

Are you organised, approachable, and passionate about delivering excellent customer service? We are looking for a proactive Housing Assistant to support our busy housing team by providing high-quality administrative and customer-facing services.
As a vital first point of contact for residents and visitors, you’ll be responsible for handling housing enquiries, maintaining accurate records, coordinating appointments, and supporting the day-to-day operations of the housing service.

KEY RESPONSIBILITIES:

• Deliver a professional reception and switchboard service, responding to visitors, phone calls, and enquiries from the public and external agencies.
• Provide word processing and general administrative support, including designing and formatting documents, presentations, and correspondence.
• Maintain effective filing systems, manage databases, and accurately input and retrieve statistical and housing-related information.
• Assist with the registration and maintenance of Housing Register applications and process change of circumstances and annual reviews.
• Organise and support meetings, including room bookings, taking minutes, and preparing refreshments as required.
• Support the handling of anti-social behaviour records, breach of tenancy issues, and customer satisfaction surveys.
• Process purchase orders and invoices and maintain financial and service-related documentation, including former tenant arrears and recharges.
• Provide first-line advice to customers with housing or tenancy queries, and signpost them to relevant services where appropriate.

PLEASE QUOTE THE JOB TITLE & VACANCY REFERENCE NO. IN YOUR APPLICATION, OR WE WILL BE UNABLE TO MATCH YOUR CV TO THE ROLE BEING APPLIED FOR.

Qualification details and any other experience/skills relevant to the role to help support your application should be clearly shown in your CV.
Due to the number of CVs being sent to us unfortunately we cannot respond to all applications. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
XI Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please